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Call Center Customer Service Agent
Call Center Customer Service AgentHustle Notice Biz • Miami, FL, United States
Call Center Customer Service Agent

Call Center Customer Service Agent

Hustle Notice Biz • Miami, FL, United States
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Call Center Customer Service Agent

Department : Emerald Logistix

Employment Type : Full Time

Location : Miami FL

Compensation : $17.25 - $24.00 / hour

Description

Job Title : Call Center Customer Service Agent

Location : Miami, FL

Job Type : Full-Time

We are seeking a Call Center Customer Service Agent who is passionate about providing exceptional service to our valued customers. As a key member of our customer service team, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities

  • Answer incoming customer calls promptly and professionally
  • Provide accurate information about products and services to customers
  • Resolve customer issues and complaints in a timely manner
  • Document customer interactions and update account information
  • Conduct follow-up calls to ensure customer satisfaction after resolving issues
  • Collaborate with team members to improve service processes and customer experience

Skills, Knowledge and Expertise

  • High school diploma or equivalent; further education is a plus
  • Proven experience in a customer service role, preferably in a call center
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and ability to think critically
  • Familiarity with CRM software and telephone systems
  • Ability to handle high call volumes with professionalism

    • Benefits

  • Opportunities for career growth and development.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • A dynamic and collaborative work environment.
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