Principal Cloud Managed Services Engineer

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Principal Cloud Managed Services Engineer is a highly skilled engineering role, responsible for creating and maintaining the Cloud-based Infrastructure of managed service to clients.

This role is a key technical leader responsible for designing, implementing and managing highly complex cloud-based solutions for clients.

As a subject matter expert with extensive expertise in cloud technologies and managed services, this role acts as a consultant in the field ensuring highly complex contracted Managed Services outcomes are delivered to the client.

The Principal Cloud Managed Services Engineer guides other engineers within the team and collaborate with cross-functional teams and serve as a subject matter expert in cloud solutions and may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities :

• Creates and maintains the Cloud-based Infrastructure of managed service to clients.
• Provides highly technical or sophisticated in nature support across Cloud technologies / Cloud solutions.
• Provides consultancy support where fourth-line engineer teams were unable to resolve the problem.
• Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers.
• Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Communicates with other teams and clients for extending support.
• Leads the design and architecture of managed cloud solutions for clients, considering their unique requirements and business objectives.
• Oversees the implementation of cloud solutions, including cloud design, configuration, and deployment and ensures adherence to best practices and industry standards.
• Monitors and optimises the performance of clients' cloud-based infrastructures, identifying and resolving issues proactively.
• Implements and maintains cloud security measures, ensuring compliance with relevant industry regulations and data protection standards.
• Leads the troubleshooting and resolution of highly complex cloud-related incidents and problems and provides technical expertise and guidance to resolve critical issues.
• Continuously identifies opportunities to improve cloud performance, security, and service delivery, driving process enhancements and technological advancements.
• Creates and maintains comprehensive technical documentation, including technical diagrams, configurations, and operational procedures.
• Develops scripts and automation solutions, streamlining network operations, and enhancing efficiency.
• Plays a pivotal role in deploying and managing cloud solutions, integrating automation tools, and driving innovation to meet the evolving needs of client.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes :

Academic Qualifications and Certifications :

Required Experience :

Workplace type : Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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