Director of Customer Success OperationsVirtualVocations • Columbia, South Carolina, United States
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Director of Customer Success Operations
VirtualVocations • Columbia, South Carolina, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Director, Post Sale Operations to lead the planning and strategy for their Customer Success organization.
Key Responsibilities
Define and execute the operating model for the Customer Success organization, including capacity frameworks and escalation processes
Develop and maintain key post-sale performance metrics and provide data-driven insights for executive reporting
Own the Customer Success tech stack strategy and build frameworks for activity tracking and capacity analytics
Required Qualifications
8+ years of experience in Customer Success, Revenue Operations, or related roles in B2B SaaS
Experience in leadership roles supporting or leading Customer Success organizations
Proven ability to build and operationalize frameworks for retention and post-sale metrics
Strong analytical and technical foundation with tools like Salesforce and Gainsight
Experience guiding organizations through scale and transformation
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