Associate Service Desk TechnicianVirtualVocations • Laredo, Texas, United States
Associate Service Desk Technician
VirtualVocations • Laredo, Texas, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an Associate Service Desk Technician - Tier I to provide first-tier technical support to Veterans.
Key Responsibilities
Provide professional and timely technical support via phone, chat, and ticketing system
Support mobile device setup, application configuration, and user navigation
Document and update support tickets in ServiceNow, ensuring compliance with standards
Required Qualifications
High school diploma required; Associate's or Bachelor's degree preferred
Minimum 1 year of technical support or help desk experience, or relevant degree / certification
Strong working knowledge of mobile devices (Android / iOS), tablets, and PCs
Familiarity with service desk tools and real-time ticket documentation
Must be able to obtain and maintain a Public Trust Security Clearance; U.S. citizenship required
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Service Desk Technician • Laredo, Texas, United States
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