Ocean Marine Claim Specialist

Claim Professional

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

At CNA, we provide insurance solutions to a wide range of businesses. Our Marine Claims Team handles all lines of ocean and some inland marine claims. We are seeking a motivated claim professional to join us primarily handling Hull, P&I, and Marine Liability claims. There will also be the opportunity to handle Ocean Cargo and Motor Truck Cargo claims. Under general management direction, the individual contributor will analyze, coordinate and resolve litigated and non-litigated claims within an established authority level.

Essential Duties & Responsibilities

• Interprets policy coverages, and determines if coverages apply to claims submitted, escalating issues as needed.
• Sets activities, reserves and authorizes payments within scope of authority. Ensures issuance of disbursements while managing loss costs and expenses.
• Coordinates and performs investigations and evaluates claims and lawsuits through contact with insureds, claimants, business partners, witnesses and experts. Seeks early resolution opportunities. Identifies files that have potential fraud and refers to SIU.
• Utilizes negotiation skills to develop settlement packages.
• Identifies claims with third party recovery potential and coordinates with subrogation/salvage unit.
• Partners with attorneys, account representatives, agents, underwriters, and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims.
• Analyzes claims activities. Prepares and presents reports for management. May be responsible for special projects and presentations.
• Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
• May provide guidance and assistance to other claims staff and functional areas.
• Keeps current on state/territory regulations and issues as well as industry activity and trends.
• Some travel may be required as needed for mediations, settlement conferences, team activities and/or trials.
• May perform additional duties as assigned.

Reporting Relationship

• Manager.

Skills, Knowledge & Abilities

• Solid knowledge of marine or commercial liability claims, and insurance industry theory and practices.
• Demonstrated technical expertise and product specific knowledge.
• Strong interpersonal, communication and negotiation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
• Ability to work independently, managing time and resources to accomplish multiple tasks and meet deadlines.
• Strong analytical and problem solving skills enabling viable alternative solutions.
• Ability to exercise independent judgement, and make critical business decisions effectively assessing the merits of claims as well as evaluating claims based on a cost benefit analysis.
• Solid knowledge of Microsoft Office Suite, as well as other business-related software.
• Ability to adapt to change and value diverse opinions and ideas.
• Ability to fully comprehend claim information; and to further articulate analyses of claims in internal reports.
• Ability to handle claims with a proactive long-term view of business goals and objectives.

Education & Experience

• Bachelor's degree or equivalent experience. Professional designations preferred.
• Typically a minimum three to five years claims experience.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.