Technical Writer – New Product Development, Hardware

Technical Writer – New Product Development, Hardware

Entrust is seeking a full-time, on‑site

Technical Writer

to join our New Product Development writing team. This role is responsible for preparing and maintaining documentation for new products, including help systems, end‑user, installation, administration, parts and service manuals. Candidates with experience authoring both software and hardware documentation—who are comfortable working across Software Solutions, Desktop Printers, and Bureau machines—are especially valued. The ability to create visual diagrams, using illustrations and photography to supplement written content, is required. The writer will learn to personalize cards using Entrust’s large system solution. We’re looking for someone who is passionate about technical publishing, committed to accuracy, and thrives in a fast‑paced, collaborative environment.

Key Responsibilities

Create and maintain end‑user and administrator manuals, help content, installation instructions, and other technical publications in accordance with established standards.

Work with illustrations and leverage CAD models for parts and service illustrations.

Manage all phases of documentation with a high degree of autonomy, including responding to last‑minute changes in an Agile development environment.

Work with a variety of Entrust software and hardware products supporting Instant Issuance and Bureau solutions.

Ensure clarity and consistency by adhering to style guides; familiarity with the

Microsoft Manual of Style

is a plus.

Collaborate with cross‑functional teams including Software, Mechanical, Electrical, Firmware, Chemical, and Test Engineers.

Integrate OEM documentation into Entrust product materials as needed to meet internal standards.

Cross‑Functional Collaboration & Quality Support

Release libraries and documents to production through our ECO process using Oracle Agile software.

Work off engineering bills of materials to generate parts books.

Forward and verify documents for users to access.

Communicate with engineering, service, and marketing teams to gather technical information, solicit documentation reviews, and provide status updates.

Submit weekly status reports to the manager.

Provide input into user interface design when appropriate.

Support and maintain

ISO 9001

ISO 14001

certification through daily work activities.

Actively pursue corrective and preventive actions to improve product and service quality.

Halt processes that may negatively impact product or service quality.

Basic Qualifications

Associate degree in a STEM field or equivalent professional experience demonstrating technical aptitude across mechanical, electrical, and software disciplines.

2+ years of experience creating and maintaining technical documentation for hardware products.

Proven ability to meet deadlines and manage priorities within three‑week Agile sprints.

Strong written and verbal communication skills.

Ability to work independently and collaboratively with cross‑functional teams, including direct engagement with engineers and project managers.

Preferred Qualifications

Proficiency with

Adobe FrameMaker

or similar publishing tools.

Experience with

SolidWorks ,

Composer , or equivalent tools.

Familiarity with printer operation and firmware documentation.

You will have an advantage if you have :

Proficiency with

MadCap Flare

Adobe InDesign .

Background using

Oracle Agile

or similar Product Lifecycle Management software and processes.

Experience with

Microsoft Visio

or similar flowcharting tools.

Familiarity with the

RGB color model

data encryption

concepts.

Experience authoring

documentation.

Basic understanding of cloud‑based software environments.

Where you will be

This role is

hybrid , requiring

three days

a week in‑office at our HQ offices in Shakopee, MN as specified in the job description. At Entrust, we have a distributed workforce.

Entrust is an Equal Opportunity Employer . We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workplace. If you're excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply—you may be just the right candidate for this or other roles.

Entrust Corporation is an EOE / AA / Veteran / People with Disabilities employer.

Updated 9 / 14 / 2020

NO AGENCIES, NO RELOCATION

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