Application Support Engineer, Factory Software

Tesla • Sparks, NV, United States

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Application Support Engineer, Factory Software

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What To Expect

We are looking for a highly motivated application support engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of the systems that manufacture our cars, superchargers, and energy storage. The ideal candidate will have a good balance of building relationships with users, solving technical problems and knowledge of enterprise level systems (MES, WMS, ERP). Our team runs 24x7, in tandem with the manufacturing and service facilities we support, and you will be needed on an on?call rotation and 10hr shift schedule. This means that you will work 4 days straight for 10 hours, followed by 3 days off.

What You'll Do

Understand and own the end-to-end integration of MES and ERP applications
Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time
Work through tickets received from Factory Software users across all North American factories and warehouses
Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
Setup automation and monitoring systems to optimize utilization of factory software
Work as an incident commander of production critical calls that require coordination between cross?functional teams

What You'll Bring

Degree in an engineering field or equivalent experience

2+ years of support engineering experience and working knowledge of SQL

1+ years of experience with Python, Go or other software development language

1+ years of experience with monitoring tools like Prometheus, Grafana, Splunk

Must be able to understand integrated systems and their dependencies

Excellent interpersonal skills, energetic and a self?starter

Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously

Demonstrated ability to meet deadlines and commitments

Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)

Benefits

Compensation and Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

Aetna PPO and HSA plans >

2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short?term and long?term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back?up childcare and parenting support resources

Voluntary benefits to include : critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Tesla

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Application Support Engineer • Sparks, NV, United States

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