Job Title: Lead Dispatch & Delivery Operations Coordinator
Location: Chesapeake, VA
Employment Type: Contract
Pay Rate: Up to $/hr
This is a dispatch-heavy, fast-paced operations role supporting a high-volume in-home delivery warehouse environment. The Lead Dispatch & Delivery Operations Coordinator serves as the central communication hub between delivery driver teams, contractor leadership, and internal operations. This role focuses on real-time decision-making, accountability, and ensuring smooth execution of daily delivery routes.
This is not a traditional call-center customer service role. The ideal candidate brings maturity, confidence, and hands-on operational experience, with the ability to communicate firmly and respectfully with field teams.
Key Responsibilities Dispatch & Route OversightMonitor – active delivery routes daily
Maintain continuous phone contact with driver teams during deliveries
Track route progress, delays, and exceptions; reroute as needed
Address driver performance issues and escalate to contractor leadership when required
Communicate with customers during in-home deliveries to clarify services and expectations
De-escalate complaints and resolve issues in real time
Act as liaison between drivers and customers to protect service quality
Direct returning driver teams on haul-away, trash segregation, and asset drop zones
Ensure drivers complete warehouse check-in procedures
Identify and report missing assets or non-compliance
Provide direction and escalation support to CSR staff during shift
Document daily service disruptions, late departures, and operational issues
Share insights and recommendations with Operations leadership
Fluent in English and Spanish (verbal translation required)
+ years of experience in dispatch, logistics, field operations, or delivery coordination
Strong phone presence; confident, calm, and assertive under pressure
Comfortable working in a warehouse environment with live driver communication
Reliable, professional demeanor in customer-facing escalation scenarios
Hands-on background (appliance installation, furniture delivery, handyman, or trade roles)
Prior leadership experience in dispatch, warehouse, or delivery operations
Experience with TMS tools such as Descartes Route Planner, CLX, or similar systems
Lead Dispatch & Delivery Operations Coordinator • Chesapeake, Virginia, US
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