Front Desk Agent

Job Description

Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Compensation : $15 - $16 hourly

Responsibilities :

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Welcome guests warmly, determine their needs, and manage the registration process.
• Operate hotel switchboard, take calls and provide information and transfer calls
• Take reservations over the telephone, through emails and in person, including groups
• Contact housekeeping and / or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms

Qualifications :

About Company

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.