Guest Service Representative - Hotel Front Desk

Guest Service Representative - Hotel Front Desk

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stay. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will:

• Make a First Impression the person in this role must have a genuine passion to deliver a great hospitality experience whether in person or by phone. You must want to wow the guest with your welcoming personality.
• Make a Lasting Impression while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
• Enjoy Problem Solving many guests need help with miscellaneous things their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
• Be Accountable you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Agent follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

The Woodcliff Hotel and Spa is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.

Team Player: Works well as a member of a group

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization