Senior System Analyst - Onsite Atlanta, GANovalink Solutions LLC • Atlanta, GA, US

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Senior System Analyst - Onsite Atlanta, GA

Novalink Solutions LLC • Atlanta, GA, US

[job_card.variable_days_ago]

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[job_card.full_time]

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Job Description

Position Overview :

We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure.

The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.

Local candidates only as they will be required to come to the office per a hybrid work schedule

Primary Responsibilities :

Provide Complex Issue Resolution : Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
Collaborate with Third-Party Vendors : Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
Support Core IT Systems : Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
Research and Implement Technical Solutions : Recommend and implement solutions to improve efficiency and reliability.
Develop and Maintain Documentation : Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.

Necessary Skills and Qualifications :

10+ years of IT experience .

Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams .

Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including :

Understanding of Windows Client and Windows Server in production environments.

Configuration of Windows Infrastructure via Group Policy and / or scripts.

Adept at using Powershell to automate and execute tasks.

Basic understanding of the TCP / IP Stack and common services such as DNS and DHCP.

Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.

3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.

2+ years of experience with Office / Microsoft 365 with at least one year of experience migrating mailboxes.

1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers

Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.

Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.

Experience in coordinating with third-party technical support vendors .

Proficiency in creating and maintaining technical documentation.

Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.

Solid understanding of IT service management and ITIL best practices is a plus.

Track record of continuous learning and adapting to new technologies.

Desired Skills and Attributes :

Strong Communication Skills : Ability to articulate technical concepts clearly to both technical and non-technical audiences.

Problem-Solving Mindset : Proactive and solution-oriented approach to addressing challenges and improving processes.

Adaptability and Flexibility : Capable of handling shifting priorities and working in a fast-paced environment.

Customer-Focused Attitude : Dedicated to providing excellent service to internal users and ensuring their IT needs are met.

Requirements

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams

Required

Years

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