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Multistore Operations Manager
Multistore Operations ManagerBIGFACE BRAND • Santa Clara, CA, US
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Multistore Operations Manager

Multistore Operations Manager

BIGFACE BRAND • Santa Clara, CA, US
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  • [job_card.full_time]
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Job Description

BIGFACE is expanding its retail footprint, starting with the opening of our second store in San Francisco, and we’re looking for a hands-on retail operations manager to build with us. If you thrive in early-stage environments, love creating order out of ambiguity, and want to shape a brand that blends world-class coffee with culture, creativity, and community, we’d love to meet you.

About the Role

This role sits at the center of BIGFACE’s next phase of growth. You’ll lead the opening and operations of our San Francisco store, support the manager in Miami, and build the foundational retail systems, training, onboarding, standards, and operational playbooks that will guide our expansion into future cities.

You’ll work closely with our COO and Founder, translate brand vision into on-the-ground execution, and create a consistent, elevated guest and employee experience across our stores.

This is a role for someone who likes to get into the details, step behind the bar when needed, and is constantly thinking three steps ahead. It is both strategic and deeply hands-on.

What You'll Do

Café Openings & Operations

  • Lead the opening of our San Francisco store, end-to-end.
  • Build an operational rhythm between our Miami & San Francisco locations.
  • Ensure standards, systems, and service are consistent across locations.
  • Support the Miami Store Manager and help elevate daily operations.

Training & Playbooks

  • Create and roll out the first versions of training and onboarding programs for baristas.
  • Build operational playbooks covering inventory, ordering, scheduling, service standards, and communications.
  • Partner with the roaster to maintain and strengthen our coffee program.

    • Leadership & People Development

  • Develop baristas, shift leads, and managers through coaching and structured weekly rhythms.
  • Build an internal pipeline as we grow our retail footprint.
  • Foster the BIGFACE culture across all retail teams.

    • Cross-Functional Collaboration

  • Work closely with the COO, Founder, fractional CFO, creative partners, brand partnerships, and product teams.
  • Bring operational clarity and strategic insights into company-wide decisions.

    • Who You Are

  • You've opened at least one café or led a major café buildout.
  • You've managed a café manager and supported multiple locations, OR run a high-volume flagship.
  • You've built (or implemented) training, onboarding, and operation systems.
  • You're a strong people leader who develops others, not just directs them.
  • You thrive in ambiguity and early-stage environments.
  • You're excited about shaping a brand that mixes culture, creativity, and hospitality.
  • You're comfortable with espresso, tasting, and café standards.
  • You're organized, operationally minded, and can create structure without slowing the business down.

    • Why This Role Matters

    BIGFACE is building something different...a retail experience that is energetic, expressive, and rooted in connection. This is the operational backbone that makes that vision work day to day.

    You will directly influence :

  • How each BIGFACE café feels.
  • How we open new cities.
  • How our people grow.
  • How our brand is experienced by every guest.
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