General Manager

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

Full job description

Summary:

A General Manager must fulfill all the competencies, responsibilities, requirements, and availability as listed below. The General Manager is responsible for implementing the business framework. They provide leadership direction and ensure smooth operation and financial return for their location.

COMPETENCIES

• Commitment to: The Winning Hearts Strategy, planning, accountability, written goal-setting, elevating talent, curiosity, and personal growth
• High integrity
• Results oriented
• Servant leader
• Perpetuates, builds, protects, and sustains great culture
• Ability to overcome adversity
• Ownership of Critical Success Factors (Leadership, Talent, Customer Experience, Sales & Brand Growth, Financial Stewardship)

RESPONSIBILITIES

Leadership:

• Rally team around business framework
• Communicate with the Operator
• Plan and lead meetings and coaching sessions
• Promote, ensure and protect a culture of food safety through the implementation and regular review of SAFE Daily Criticals
• Lead and oversee the coordination of all aspects of restaurant operations
• Ensure that the restaurant complies with all local, state, and federal regulations
• Be “ridiculously in charge” of the restaurant
• Be a Chief Reminding Officer

Talent:

• Build leadership bench
• Coach and develop Managers and Assistant General Managers
• Complete weekly leadership schedule
• Customer Experience
• Analyze monthly and quarterly CEM reports
• Create memorable dining experiences by exceeding guest expectations
• Ensure the restaurant is a clean and safe environment
• Trust but verify Managers and AGMs are completing all systems and checklists provided to them

Sales & Brand Growth:

• Approve monthly plans for sales and marketing initiatives
• Optimize all sales channels
• Execute monthly community outreach
• Implement Chick-fil-A Inc.’s seasonal marketing plans

Financial Stewardship:

• Work alongside Human Resources to protect the business from any and all legal claims to our organization
• Investigate and prevent false alarm bills, as well as handle security issues with swift response
• Drive financial performance by providing feedback to leadership and ensuring operational action is taken to achieve financial targets
• Manage the budgeting, forecasting, and financial analyses of the restaurant by monitoring all sales and expenses
• Reviewing the IPO and working with the leadership team to improve where needed
• Coach Managers with proper strategy/decision making
• Overseeing inventory management and month end processes
• Provide focus to and strategize with operational Assistant General Managers/Managers to monitor food cost
• Evaluate Labor Cost performance regularly, which includes:
• Overseeing the labor and schedule for the week (reviewing it before it gets posted)
• Tracking and monitoring labor productivity of each day-part daily
• Looking at Time Punch Variance Report (Actual vs. Scheduled Hours)
• Reviewing Labor Report for opportunity to improve productivity (Checklists + Time Task Challenge)
• Monitoring and minimizing overtime
• Holding all leaders accountable to productive “out of operations hours”
• Ensure restaurant Facilities and Equipment Maintenance Program is being followed
• Review payroll to assist with labor compliance, payroll accuracy, and to monitor overtime and penalty pay
• Review FCR and use drill down reports to make adjustments before FCR is finalized for the month

REQUIREMENTS

• 5+ years of restaurant leadership
• Solid track record of success in previous roles including demonstrated career growth
• Bachelor’s Degree preferred
• QSR experience preferred
• Valid IL Driver’s License with a good driving record
• Able to work a variety of shifts including mornings, days, evenings, and Saturdays, and travel as needed for work-related functions and training

In September 2023. Operator Layne Steen took over ownership of Chick-fil-A Millennium Park. She is looking for someone to partner with in order to accelerate the growth of her newly founded team and leave a long-lasting positive influence on the community.

“We are passionate about impacting the Downtown Chicago area by using our influence and resources to strengthen the social and economic fabric of the local community. We do this by becoming the most caring company in Chicago.”

5+ years of restaurant leadership * Solid track record of success in previous roles including demonstrated career growth * Bachelor’s Degree preferred * QSR experience preferred * Valid IL Driver’s License with a good driving record * Able to work a variety of shifts including mornings, days, evenings, and Saturdays, and travel as needed for work-related functions and training