ELTD Program Manager

Overview

This is a remote role that may be hired in several markets across the United States.

The Enterprise Learning & Talent Development Program Manager plays a pivotal role in ensuring the successful execution, governance, guidance, reporting, and continuous improvement of enterprise learning and development programs.  This role oversees operations and reporting infrastructure that drive development across the organization while maintaining compliance with banking regulations and organizational policies.  A critical component of this role involves robust data management, analytics and reporting – ensuring that all learning and compliance metrics are accurate, auditable, and aligned with enterprise risk and compliance frameworks.

Responsibilities

Reporting :

Own enterprise-wide learning reporting strategy – defining metrics, reporting cadence, and data standards that align with enterprise compliance and risk frameworks

Collaborate with the HR Technology team to design and utilize robust dashboards and recurring reports to track learning participation, completion, overdue metrics, and compliance exceptions at enterprise, business unit and employee levels; Produce quarterly and annual ELTD summary reports.

Deliver regular reports to evidence Compliance training completions to senior managers, Compliance, Risk Committees, HR Governance, and other internal teams

Develop dashboards and metrics to measure learner engagement, completion, impact, learner experience and ROI

Governance, Risk, and Data Integrity :

Maintain governance frameworks that align with internal controls, audit standards and regulatory expectations

Support regulatory examinations and internal audits by providing data extracts, completion evidence, and control documentation; participate in risk control self-assessment activities

Develop formal standard operating procedures and documentation on learning administration and governance.

Ensure compliance with federal and state banking regulations by maintaining documentation to support internal and external audits

Ensure compliance with organizational policies, data privacy regulations and learning governance standards

Partner with HR Tech teams to ensure data integrity, user provisioning and system integrations are functioning properly

Follow data governance protocols for learning systems, ensuring accuracy, completeness and consistency across data sources and reporting

Strengthen the organization’s learning governance and risk management frameworks

Oversee data validation, root cause analysis, and remediation on data discrepancies, ensuring audit readiness

Operations :

Oversee operational strategy, systems, processes and data management to support scalable and effective learning and development programs

Partner with stakeholders to plan and execute programs such as onboarding, leadership, capability academies, required learning

Manage end to end learning operations including scheduling, logistics, vendor coordination, communications and learner support

Accurate assignment, completion tracking and reporting of training across business lines and employee populations

Develop, optimize and enforce standardized operating procedures, processes, templates, and workflows to enhance efficiency and scalability and ensure consistency of learning programs

Manage vendor relationships and contracts, ensuring timely delivery and quality of learning solutions

Act as a trusted advisor to partners and functional learning teams on operational best practice

Lead process improvement initiatives that streamline operations and enhance learner experience

Operationalize new learning related systems and / or features, processes, programs or curriculums to support flexibility and scalability

Continuously assess and enhance learning operations to improve efficiency, compliance and learner experience

Qualifications

Bachelor's Degree and 8 years of experience in Project management or Program management OR High School Diploma or GED and 12 years of experience in Project management or Program management

Additional Requirements :

Education & Experience

Bachelor’s degree in Business, Human Resources, Learning & Development, or a related field required; advanced degree preferred

8+ years of experience in learning operations, program management, or compliance training within a Large Financial Institution or Large Complex Organization

Strong understanding of banking compliance topics and regulatory requirements

Experience utilizing LMS platforms

Experience managing complex programs and related training and learning assignments and curriculums at an enterprise level

Experience supporting risk, audit and compliance reporting functions

Documenting accurate and detailed process / work flows

Data validation and reporting

Skills & Competencies

Strong project, program management and organizational skills with attention to regulatory detail

Proficiency in reporting tools (e.g., Excel, Power BI, Tableau) and familiarity with learning and data analytics

Excellent written and verbal communication skills with ability to convey complex information clearly

Strong collaboration skills across Compliance, Risk, Audit and HR functions

Ability to balance strategic thinking with hands-on operational execution

Preferred Qualifications

Experience with regulatory audit and risk control self-assessment processes

Professional certifications such as Certified Regulatory Compliance Manager (CRCM) or Certified Risk Professional (CRP)

The base pay for this position is generally between $113,543 and $151,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

EJC

EJC

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.