Mazda Lead Service Advisor / Assistant Service Manager

Orem Mazda | Orem, UT Pay Range: $80,000 - $100,000+ / year

Orem Mazda is hiring a Lead Service Advisor / Assistant Service Manager to help lead daily operations in our fast-paced automotive service department. This role focuses on customer experience, service advisor leadership, sales and service drive efficiency.

Responsibilities:

• Support daily service drive operations and workflow
• Lead, coach, and support service advisors and technicians
• Deliver excellent customer service and maintain CSI scores of 92%+
• Ensure accurate repair orders, menu presentations, estimates, and documentation
• Develop a culture of teamwork with technicians, advisors and parts departments.
• Assist with customer concerns and quality control
• Partner with dealership leadership to meet department goals

Qualifications:

• 3+ year automotive service or dealership experience
• Strong customer service and communication skills
• Prior lead advisor or supervisory experience preferred
• Mechanical knowledge a plus
• Experience with DealerTrack and Xtime preferred but not required

Benefits:

• Paid Time Off (PTO) starting Day 1
• Educational reimbursement & monthly book reimbursement
• Health, Dental & Vision Insurance
• Employer HSA contribution each month
• 401(k) retirement plan
• Year-end bonus programs
• Supplemental insurance for injury coverage
• Employee discounts on vehicle purchases
• Discounts on parts, accessories, service & body labor
• Referral bonuses for vehicle purchases
• Closed Sundays

About Jerry Seiner Dealerships

Jerry Seiner Dealerships is a family-owned automotive group known for integrity, customer satisfaction, and career growth. We invest in training, support, and advancement to help our team members succeed

Apply today to join Orem Mazda as a Lead Service Advisor / Assistant Service Manager.

Pre-employment screenings, including but not limited to your background screening, drug test, and motor vehicle record, are required.

Job Posted by ApplicantPro