Order Entry Coordinator I

Description

Funko Overview Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters. But what does Funko do? Funko is a purveyor of pop culture, making and selling license-focused collectibles. We’re based in Everett, WA where we have a store that delights kids of all ages (kids at heart included). We currently hold hundreds of licenses for franchises ranging from Marvel to Harry Potter, giving us the rights to create tens of thousands of characters—one of the largest portfolios in the pop culture and collectibles industry. We take your favorite characters and turn them into adorable, or sometimes scary, collectible figures. Our most famous line, Pop! Vinyl, has millions of fans around the world. The Sales Operations team works closely with the Funko Sales team to provide an excellent Customer experience to our Wholesale / Retail customers. in partnership with designated members of the Key Account Coordinators / Sales partners.The Order entry coordinator assists with the any administration tasks required, processing orders, tracking delivery status and resolving discrepancies.Our working environment is ever changing and very fast paced as we must match our speed to the ever-changing winds of pop culture. Successful candidates must be as flexible as Mister Fantastic and have the speed of The Flash. A keen eye for detail as well as a bias for action will also go a long way! Your Superpowers in Action

• Account Support; fielding account specific calls and e-mails with retail accounts
• Enter Sales order in our ERP (Navision) accurately and on time.
• Provide operational support with sales activities and projects for sales support.
• Assist customers service with inquiries regarding customer order tracking / timelines.
• Participate in Sales meeting and system training to learn about new and existing product lines.
• Partnering cross functionally to ensure timely delivery of customer orders
• Ensure the highest level of customer service when resolving queries and liaising with both Customers and our internal Customer Services team.

Must-Have Superhero Gadgetry

Qualifications & Competencies :

Experience

Salary Information The base salary range for this position in the selected city is $20.77 - $24.52 / hour. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses / incentives, and restricted stock units. What Funko Offers

Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!