Account Manager - Existing Clients

About Us

We're a fast-growing Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) that helps businesses protect, manage, and optimize their IT environments. Our clients rely on us as their long-term IT and cybersecurity partner-helping them operate securely, efficiently, and with confidence.

We're looking for an Account Manager to join our client success team. This role is all about relationships-helping existing clients get the most value from their IT investments while identifying opportunities for growth and improvement.

What You'll Do

• Serve as the main point of contact for a portfolio of existing clients.
• Lead technology business reviews and strategy sessions to align IT and cybersecurity goals with client business priorities.
• Build and maintain strong relationships with client executives, decision-makers, and internal technical teams.
• Track client satisfaction, renewals, and service delivery performance.
• Identify and present opportunities for clients to adopt new technologies, security solutions, or service enhancements.
• Work closely with project, service, and cybersecurity teams to ensure client success.
• Prepare client reports, budgets, and IT roadmaps.

What We're Looking For

• 2+ years of experience in account management or client success (preferably for a Business Service Provider, Managed Service Provider (MSP) or Managed Security Service Provider (MSSP).
• Solid understanding of IT infrastructure, cloud, and cybersecurity concepts (Microsoft 365, Azure, networking, backups, security stacks, etc.).
• Strong communication, organization, and relationship-building skills.
• Ability to manage multiple accounts and priorities with professionalism.

Why You'll Love Working Here

• Competitive base salary + performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Short and Long-Term Disability
• Professional development and certification support.
• Growth opportunities within a dynamic, client-focused MSP/MSSP team.
• Supportive culture that values trust, accountability, and teamwork.