Major Incident Management - 4 positions

Major Incident Management - 4 positions

Atlanta GA

JD :

Experience in Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls

Ability in prioritizing the incidents according to their urgency and influence on the business

Knowledge in responding to a reported service incident, identifying the cause, and initiating the incident management process.

Experience in leveraging technology to issue all communications and providing key updates to stakeholder management

Performing timely functional and hierarchical escalation

Being accountable for resolving the outage via workaround or permanent fix

Ability to Matrix management of people, processes and resources including third parties - including resolving conflict to move forward to resolution

Continually maintaining and developing tools and resources to manage major incidents effectively

Overseeing the incident management process and team members involved in resolving the incident.

Experience in supporting and nurturing process improvements and knowledge base improvements

Strong knowledge of IT service management software including ITIL

Excellent communication, Strong problem solving, analytical, and time management skills.

Flexible enough to work 24/7 shifts-based model.

Skills:

ITIL,Major Incident Management