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General Manager
General ManagerWingstop Texas • Dallas, Texas, United States
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General Manager

General Manager

Wingstop Texas • Dallas, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

We are looking for excellent full-time General Manager candidates to join our management team. The
primary role of the General Manager will be to work in tandem with the District Manager to oversee the
daily operations of the store, provide exceptional customer service and proactively manage the front- and
back-of house team. The ideal candidate is focused on excellent customer service and excellent
operational results, and has demonstrated restaurant leadership experience and has a passion for growing
the business.


Duties and Responsibilities:
• Responsible for recruiting, selecting, orienting, training, assigning, scheduling
team members, in partnership with the District Manager.
• Works with both the District Manager and Human Resources to manage
performance, including coaching, counseling, and disciplining team members.
Communicates job expectations to the staff; plans, monitors, and reviews
performance of employees; plans and reviews compensation actions; enforces
policies and procedures.
• Communicates in a timely and effective manner with District Manager about
operational and human resources issues.
• Performs regular restaurant inspections to ensure team and restaurant is
meeting standards.
• Tracks inventory and ensures accurate record keeping.
• Identifies and resolve issues with food preparation. Helps team handle customer
service issues with grace, courtesy and with the goal of cultivating happy,
returning customers.
• Maintains safe, secure, and healthy facility environment by establishing,
following, and enforcing sanitation standards and procedures; proper safety
procedures, to include, but not limited to injury reporting, conducting meetings,
equipment maintenance, etc., complying with health and legal regulations;
maintaining security systems.
• Accomplishes company goals by accepting ownership for accomplishing new
and different job responsibilities; explores opportunities to add value to job
accomplishments.

Key Skills/Abilities:
• Guest service mentality; has a genuine desire to serve the guests
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
• Ability to measure performance, subjectively and objectively
• Cultivate attractive culture within the restaurant
• Ability to handle numerous job duties essential to running a restaurant.
• Competent in the key areas of responsibility which includes labor management,
store operations, and customer care.
• Superior leadership, organizational and time management skills.
• Possesses a confident and professional demeanor. Inspires trust, models best
practices and cultivates morale and teamwork among team members.
• Proactive problem-solver and decision-maker.
• Must thoroughly understand the importance of good hygiene and food handling
practices.
• Flexible schedule required, including weekends and nights.
• Strong work ethic.
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General Manager • Dallas, Texas, United States

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