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Scheduler Central Scheduling
Scheduler Central SchedulingArdent Health Services • Westwood, New Jersey, US
Scheduler Central Scheduling

Scheduler Central Scheduling

Ardent Health Services • Westwood, New Jersey, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Overview

Join our team as a day shift, full-time, Central Scheduling Scheduler in Emerson, NJ.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

  • Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
  • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
  • Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
  • Learn more about the benefits offered for this job.

Get to Know Your Team:

  • Ardent Health owns and operates 30 hospitals and + sites of care, 4, beds, and 23,+ team members in six states, with its entities consistently recognized among healthcare’s best employers.

Responsibilities

  • The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
  • Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions.
  • Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
  • Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
  • Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Qualifications

Job Requirements:

  • High School Diploma or GED equivalent.

  • Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.

  • Knowledge of standard office procedures and equipment.

Preferred Job Qualifications:

  • Associate degree or higher in a related field of study.
  • 1 Year of healthcare background/experience and/or call center experience.
  • 2+ years of experience working in a healthcare field/role or call center environment.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.

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Scheduler Central Scheduling • Westwood, New Jersey, US

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