Pharmacy Technician II + Patient Support

• 2+ years retail pharmacy technician + customer support experience required
• $22 / hour
• Location: ~1 mile from Sugarloaf Mills (off I-85 between Duluth & Lawrenceville)
• Schedule: Full time, Monday–Friday, 9:30 AM – 6:00 PM
• Benefits: competitive package (medical, dental, vision, 401k)

About Good Pill

Good Pill is building a different kind of pharmacy for Georgia families — one that prioritizes transparency and affordability so people can get the medicines they need without financial strain. We match the surplus medicine that would otherwise go to waste and work to improve the health of millions through affordable medication!

Position Overview

As a Patient Support team member (Pharmacy Technician II + Patient Support), you'll do two tightly connected things: prepare prescriptions accurately behind the scenes, and provide front-line, compassionate support to patients. This hybrid role is ideal for someone who enjoys technical accuracy with medication handling and also takes pride in helping people navigate their orders and accounts.

What you'll do (day-to-day)

• Manage incoming medication orders and select the correct product from inventory.
• Repackage unit-dose stock into patient vials and ensure prescriptions are filled accurately.
• Maintain inventory integrity: remove expired items, update inventory systems, and help order supplies (vials, envelopes, postage, etc.).
• Communicate with patients via phone, text, and email — answer questions, troubleshoot account or shipment issues, and guide patients through our ordering tools.
• Assist patients with account setup and ordering so they can access our services smoothly.
• Support ad-hoc administrative and operational tasks to keep the pharmacy and patient navigation work flowing.

Who we're excited about

• You care about improving access to medication and like working at the intersection of operations and people.
• You have at least 2 years of pharmacy technician experience in a busy retail environment.
• You're strong at customer communication across phone, text, and email.
• You thrive in a fast-moving, start-up environment and look for ways to streamline processes using technology.
• You're comfortable with pharmacy and CRM software, G Suite, and can learn new tools quickly.
• You are dependable — this is a 40-hour/week, on-site role (consistent attendance and punctuality required).

Compensation & perks

• Health coverage: Good Pill pays 100% of employee medical, dental, and vision premiums (effective the 1st of the month after hire).
• Paid time off: Over six weeks total (company holidays + vacation + sick leave).
• Retirement: 4% employer match on 401(k); traditional and Roth options available.
• Professional growth: Stipend for learning and career development.

Requirements — candidates without these will NOT be considered

• COVID-19 vaccination.
• Georgia Pharmacy Technician license in good standing.
• Demonstrated experience performing all prescription-filling tasks under pharmacist supervision (software entry, product selection, repackaging, postage/envelope prep).
• Successful background check.
• Physical Requirements: ability to stand, walk, twist, bend, stoop, squat, and perform light grasping frequently. Also able to sit, reach overhead, complete desk-based computer work, write by hand, and lift or carry objects weighing up to 40 pounds.

Interview invites will be sent via our online portal. For any questions, including checking your application status, please contact jobs@goodpill.org. Make sure to add this email to your contacts to prevent messages from going to spam. Please do not contact the pharmacy directly.