Home Delivery Library Program Associate

About Our Job

The Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city. As a growing urban library system with 28 locations and over 4 million annual visitors, we're deeply woven into the fabric of Denver.

Join a team where your values align with your work. At the Denver Public Library, we're not just serving our community; we're building a culture guided by values that empower both our staff and the public.

• Welcoming: We make our resources, services, and expertise accessible for all, recognize the inherent dignity in each person, and provide safe places where everyone can be themselves.

• Curiosity: We foster a culture of exploration, innovation, and forward thinking by creating environments that support learning and growth.

• Connection: We are neighbors. We foster relationships, listen and act to build and strengthen our community. We bring people together to share information, ideas, and experiences.

• Equity: We work to change inequitable practices, structures and policies, and attitudes that drive them, to provide opportunities for every person in our community to thrive. As we do so, we actively examine our roles in perpetuating oppressive systems.

• Stewardship: We are accountable to our community, using our resources responsibly. We lead with honesty and integrity, protect privacy and preserve and share the full history of our Denver community.

If you're passionate about service, community engagement, and creating positive change, we invite you to explore career opportunities with us. Come join a team that believes in the power of knowledge, connection, and equity.

Unrivaled Benefits

The City and County of Denver offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but is not limited to:

• Four (4) Medical Plans, Dental, Vision Insurance

• Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan

• PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays

• CARE Bank, Family Leave Benefits

• Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program

• Learning and Development Opportunities; Courses and Career Development Resources

• EcoPass (unlimited free RTD bus/train rides)

• For more information please visit

About Our Department

The Mobile Services and Outreach Department’s reach spans across the city of Denver, meeting community members where they are to provide library services and access. The Mobile Services and Outreach department delivers library programs and services through a mobile fleet to increase library access to target populations, including children, teens, and older adults. We provide library services and resources including intergenerational programming to a diverse customer base outside library locations and create positive experiences for library customers visiting the bookmobile by checking out books and other materials.

About Our Position

Denver Public Library’s Home Delivery program provides library materials and resources to customers who cannot make it into a library branch due to barriers to access. As a Home Delivery Library Program Associate, your job will be to support the program with a variety of tasks, including communicating with new and existing home delivery participants, scheduling and fulfilling delivery of materials, designing dynamic programming opportunities, and strengthening community connections. Your primary location will operate out of the Central Library; however, DPL reserves the right to reassign locations based upon operational and/or staffing needs at any given time.

This role provides community access to a wide variety of library services and represents the Denver Public Library to stakeholders and the community. You will often assist new participants with questions, provide resources, offer readers' advisory, and perform clerking duties while fulfilling customers’ home delivery requests. Requests often have to be responded to in a timely manner, which requires creativity and flexibility. In this role, you will work collaboratively with other staff and library departments to identify opportunities to provide library services and resources to home participants. Through the role, home delivery customers will feel a sense of belonging and connection to the Denver Public Library and will receive equal and unrestricted access to DPL resources and information.

What You Would Bring

Our ideal candidate has the following experience, skills, and characteristics:

• Excellent customer service skills.

• Knowledge and experience with community engagement practices.

• Ability to safely drive around the Denver service area using your own vehicle.

• Ability to listen to and evaluate community needs and design services and programming to meet those needs.

• Ability to work independently and use time effectively.

• Ability to communicate over a variety of methods, including in-person, email, and phone.

• Ability to work in a physically demanding environment with continuous lifting of objects weighing up to 50 lbs and carrying bags of books. Some of this work is done in an outdoor environment.

• Ability to provide equitable and empathetic customer service drawn from lived experiences and knowledge of EDI concepts and practices.

• Ability to create a welcoming environment for all ages and environments.

• Experience with program design and evaluation.

• Ability to work independently and use time effectively.

• Ability to thrive working in an environment with constant public contact with people from all backgrounds and age groups. Including the ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in working with customers, coworkers and community.

• Ability to creatively solve problems, negotiate, and positively handle stressful situations including setting boundaries and safety expectations with coworkers and community members.

• Knowledge of presenting and providing library services to customers with varying levels of experience and knowledge.

• Ability to choose the appropriate materials for programming and outreach.

Minimum Qualifications:

• Graduation from high school or the possession of a GED, HiSET, or TASC Certificate.

• Three (3) years of technical or administrative experience performing standard research and evaluation, preparing and presenting course work or programs, or implementing work processes.

Work Environment & Location

The Denver Public Library's branches are the arms to the community—each a unique reflection of the dynamic, diverse communities we serve. At DPL, we pride ourselves on showing up and providing support whenever there is a need. While you may be hired for a specific location, please know that we are hiring with the expectation that at any time, you may be required to work at any one of our branches based on operational needs. This allows our staff to experience the full breadth of Denver's communities and ensures we consistently deliver the highest level of service across our branches.

DPL employees may be redeployed to work in other locations or capacities to support core functions of the library system during branch closures or other emergencies.

Application & Additional Info

Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for. Qualified applicants are encouraged to apply immediately. Job postings will close at 12AM on the posted ending date. If interested in this opportunity, please apply as soon as possible.

Offer of employment contingent upon successful completion of criminal history and employment verification

All Denver Public Library employees must apply through their internal profile.

Ready to learn more and see how you can contribute? Visit us at and connect with our community on Facebook, Twitter, Instagram, YouTube, and LinkedIn.

About Everything Else

Job Profile

LQ2397 Library Program Associate

To view the full job profile including position specifications, physical demands, and probationary period, click .

Position Type

Limited (Fixed Term)

Library Hiring Range

$23.89 - $29.86

Target Pay

Agency

Denver Public Library

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Assessment Requirement

For information about right to work, click for English or for Spanish.