General Manager

Mico's Hot Chicken first opened it's window in June, 2019 as a food truck. We have grown and transitioned from our truck into our first brick and mortar in the Heights! We hope you'll join us on our journey to make Mico's Hot Chicken one of the hottest experiences one can enjoy in Houston.

Our Mission

We serve fresh, made from scratch recipes that are cooked to order and crafted with spice and flavor.

Our Vision

We are on the road to becoming America’s Hot Chicken and a household name.

Check us out on social media @micoshotchicken

Are you looking for the RIGHT opportunity to GROW?

At Mico’s Hot Chicken, we’re not just hiring managers — we’re building future leaders. We’re a high-performing team passionate about food, service, and creating a workplace that feels like home. If you’re driven, people-focused, and ready to grow with a fast-expanding brand, this is the opportunity for you.

Why Join Mico’s?

• Weekly pay
• 3 weeks PTO annually after 6 months of employment
• Free meals during shifts
• Real opportunity to grow — as we're actively building foundation to expand

Job Summary:

The General Manager leads daily operations, ensuring service, quality, team morale, and profitability are always aligned with Mico’s standards. You’ll be responsible for developing the team, leading shifts, and driving performance. You set the tone, own the culture, and operate with full accountability — while having strong support from Ownership.

What You’ll Do…

Leadership & Team Management:

• Train, coach, and onboard team members
• Lead by example in creating a positive, respectful, and productive environment
• Hold team accountable to performance, appearance, and attitude expectations
• Execute disciplinary actions, including documentation and corrective coaching
• Delegate tasks using “aces in their places” — putting the right people where they thrive

Operations & Profitability:

• Create schedule, execute daily shift plans, adjust labor in real-time, and ensure cost targets are met
• Maintain food quality and speed of service during all dayparts
• Submit food and supply orders, monitor waste, and manage inventory levels
• Keep all areas clean, organized, and guest-ready at all times
• Jump into BOH or FOH tasks (cooking, cleaning, or serving) when needed
• Manage food and labor costs to meet profitability goals
• Drive revenue through guest satisfaction, upselling, and local initiatives
• Analyze sales, P&L reports, and performance metrics to make informed decisions

Guest Experience:

• Ensure every guest is greeted with warmth and served with care
• De-escalate complaints or service issues quickly and respectfully
• Set the tone for hospitality and service on every shift
• Be present during peak hours to oversee quality and service flow
• Represent the brand in the community and build local partnerships

Facility, Safety & Compliance:

• Monitor cleanliness and sanitation in compliance with health codes
• Ensure equipment is clean and well-maintained; request and track repairs
• Follow and enforce all labor laws, safety procedures, and company policies

You’ll Stand Out at Mico’s If…

• You lead with humility and confidence, holding yourself and others to a high standard
• You know how to manage urgency without chaos, keeping your team focused under pressure
• You’re skilled at resolving conflict and keeping the team culture positive and productive
• You stay organized and proactive, preventing problems before they escalate
• You thrive on developing people, helping them master their roles and grow professionally
• You’re not afraid to get your hands dirty — you lead from the front

Qualifications:

• 2+ years of experience as a General Manager or high-level Shift Manager in a fast-paced restaurant
• Proven ability to lead teams and delegate effectively
• Strong communication and decision-making skills
• Basic computer skills (scheduling, inventory, documentation)
• Must have or be able to obtain a Food Manager’s Certification
• Must have open availability for both day and evening shifts including weekends

At Mico’s, we hire people who live our values:

Our Core Values:

• Mastery – We appreciate excellence
• Integrity – We do the right thing, even when no one is watching
• Caring – We treat others how we want to be treated
• Ownership – We take pride in our work
• Servant Leadership – We look for ways to make someone’s day

Mico’s Hot Chicken is an Equal Opportunity Employer.