Training & QA Program ManagerVirtualVocations • Phoenix, Arizona, United States
Training & QA Program Manager
VirtualVocations • Phoenix, Arizona, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Training & Quality Assurance Program Manager for the Customer Experience team.
Key Responsibilities
Manage training and quality assurance programs, including audits and skill enhancement for agents
Align QA and learning programs with organizational goals and customer experience strategies
Analyze operational data to identify trends and improve customer satisfaction and agent performance
Required Qualifications
5+ years of experience in Training and Quality Assurance for Customer Experience teams
2+ years of experience in leading training and quality programs
Experience with LMS systems and Quality Assurance tools
Proficiency in English, Brazilian Portuguese, and Spanish
Experience in analyzing quality data and mentoring team members
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