Information Aide

Williamson County Courthouse Clerk

Reporting directly to the Office Administrator, responsible for providing information, assistance, and guidance to the various Williamson County Courthouse visitors and callers.

Examples of work performed include:

• Providing customer service to internal and external customers via telephone, email and in person
• Retrieving, sorting, and distributing incoming mail and faxes
• Providing information and directions to all visitors and callers including coordinating assistance for internal and external agencies
• Overseeing conference room, historic courtroom, and commissioner courtroom calendars for booking and use
• Entering workorders for repairs and collaborating with county staff on maintenance issues
• Performing light housekeeping and maintaining visitor areas and common spaces
• Assisting department staff and management with events and other clerical duties as needed
• Attending all meetings and trainings as required
• Performing special duties as assigned

Rotunda Assignment

• Providing coverage at a reception desk to assist visitors and callers
• Handling and managing all event calendars for Historic Court House and facilities
• Preparing and setting up courtroom for weekly Commissioners Court
• Scheduling all visitor tours, field trips and other visits to the courthouse
• Serving as back-up to the switchboard assignment

Switchboard Assignment

• Operating county switchboard and answering phone calls to be routed to appropriate department
• Assisting with translating calls as needed
• Assisting and maintaining internal and external phone numbers and addresses database
• Serving as back-up to the rotunda assignment

Organization Relationships

• Reports directly to Office Administrator
• Direct Reports No

Physical Demands

• Position involves prolonged sitting at a workstation, visual examination of documents, reaching, walking, twisting, bending, standing and occasional lifting/carrying

Environmental Factors

• Work is primarily indoors in an air-conditioned environment

Irregular Hours

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required
• May be deemed essential personnel in the event of an emergency

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum qualifications include:

• High school diploma or GED
• One (1) year of customer service experience
• Knowledge of Microsoft Office Suite and multi-line telephone processes

Licenses and certifications are not required.

Preferred qualifications include:

• Bilingual in English and Spanish

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: Yes
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: N/A

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.