Customer Support SpecialistVirtualVocations • Manchester, New Hampshire, United States
Customer Support Specialist
VirtualVocations • Manchester, New Hampshire, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Specialist to provide excellent customer service and support for its customers.
Key Responsibilities
Apply product knowledge to resolve customer issues and ensure proper software utilization
Conduct new customer implementations, training, and develop training webinars
Assist with software quality assurance, testing, and provide feedback to the Product Development team
Required Qualifications
Ability to apply product knowledge obtained through training and daily activities
Experience in providing top-notch customer service
Background in troubleshooting and comfort with computers and software technology
Ability to track problems and identify trends in client system issues
Experience with written and verbal communication in a customer support context
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