Security Shift Manager - Grave Shift

Security Manager

Reporting to the Director of Security, the Security Manager manages security activities and personnel assigned to a shift.

Shift Details : (Grave)

Job Functions :

• The Manager supervises Security Supervisors.
• The Security Manager insures compliance with all casino policies.
• The Security Manager provides leadership and direction in order to create a safe environment for all of Horseshoe's guests.
• Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.
• Acts as a role model and coaches while developing employees using a consistent, approachable demeanor, and clearly articulating expectations.
• Endorses the business objectives, ethics, and values of Caesar's Entertainment.
• Ensures that each team member clearly understands and is held accountable for their respective performance expectations.
• Directs all activities on the assigned shift.
• Monitors activity regarding Maryland Lottery and Gaming Control Agency commission regulations and company policies to ensure effective performance.
• Handles compliance matters related to the Security Department. Supervises, trains, and coordinates staff to ensure compliance with all policies, and MLGCA regulations and court appearances.
• Monitors incident reports, ensuring accuracy and completeness, and initiates investigation processes.
• Monitors the exclusion list and ensures effective enforcement where appropriate.
• Is accountable for service goals and objectives as well as customer complaints and claims.
• Determines manpower requirements within shift hours and schedules personnel to provide maximum security coverage with minimal costs.
• Administers or supervises the administering of training programs for assigned personnel that will ensure the effective security of gaming and money handling.
• Counsels, guides, and instructs personnel on the proper performance of their duties.
• Cooperates with federal, state and local law enforcement agencies.
• Is responsible for the safety and well being of guests and employees.
• Investigates or supervises the investigation of various incidents involving crime, employee misconduct, and issues that concern the welfare of the casino and the surrounding facilities and neighborhood.
• Is responsible for reviewing and approving all documents as needed.
• Instructs, trains, and monitors officers in numerous daily duties including customer and employee relations, report writing, procedures in handling company funds, and critical incident management.

Qualifications :

Environmental Demands :

Compensation & Benefits :

Job Identification 76959

Job Category Security and Surveillance

Locations Horseshoe Baltimore