Service Administrative Assistant

Service Admin

Benefits:

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Tuition assistance

Service Admin needed for full-time temporary assignment in Nashua, NH paying $23-25/hr. This is a great opportunity to get a foot in the door with a growing company that has a history of hiring temp staff permanently and offers generous benefits, advancement opportunity and more!

Position Duties:

• Takes phone calls and email requests for setting up RMA's, update requests, etc. for both service phone/email and individuals.
• Set up RMAs for repairs and exchanges process and follow up on exchange sales orders.
• Quoting Customer and follow up with customer on quotes that are still estimate pending.
• Keep track and follow up on Backordered parts push through when parts are received in from the factory.
• Estimate approved/denied filter or WIHR.
• Push through quote approval, archive quote and SOM sales order. Order parts if needed. Update RMA status accordingly.
• Close completed RMA's and either ship back to customer or put into exchange stock.
• Generate green ship doc to print & put in traveler with unit or yellow status sheet for exchange stock.
• Follow up on all aging issues.
• Estimate to customers/Estimate Approved/Estimate Denied
• Backordered Parts
• Rental tracker (for periodic billing)
• Awaiting Receipts (pending core returns and units not sent for repair)
• In Inspection/Inspected/In Rebuild (follow up if more than a week)
• Service Review Hold (follow up with needed items to push call forward)
• Quality Hold Review/Complete (follow ups)
• Pending Scrap/rebuild/inspection/return without rebuild (follow ups)

Compensation: $23.00 - $25.00 per hour