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Front Office Supervisor - Embassy Suites by Hilton Seattle Downtown Pioneer Square
Front Office Supervisor - Embassy Suites by Hilton Seattle Downtown Pioneer SquareHilton • Seattle, WA, US
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Front Office Supervisor - Embassy Suites by Hilton Seattle Downtown Pioneer Square

Front Office Supervisor - Embassy Suites by Hilton Seattle Downtown Pioneer Square

Hilton • Seattle, WA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Guest Services, Operations, and Front Office

The Embassy Suites Seattle Downtown Pioneer Square is looking for a Front Office Supervisor to lead the front office team.

The 282 suites property is steps from football and soccer games at Lumen Field and less than a half mile from baseball at T-Mobile Park. Union Station is a block east for easy access to attractions, like Int'l District, the Space Needle and Pike Place. Our health club features a heated indoor pool, sun deck, and equipment including a Peloton Bike with toe cages.

The ideal candidate will possess :

  • Minimum 2 years of hotel experience
  • Minimum 1 year of front desk experience
  • Minimum 1 year of supervisory experience
  • Schedule flexibility, including the ability to work overnight.

The hourly range for this role is $30.00 to $31.00.

The Benefits Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including :

  • Medical Insurance Coverage for you and your family.
  • Vision, dental, life and disability insurance
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO) you can accrue up to 18 days in your first year
  • Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then "top this up" to the weekly ABBR (Annual Benefit Base Rate).
  • Go Hilton travel discount program : 100 nights of discounted travel per calendar year
  • Matching 401(k)
  • Free education :
  • Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Access to your pay when you need it through DailyPay
  • Other Compensation
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Complimentary meals in the Team Member Restaurant while on shift
  • Complimentary use of on-site fitness facility outside of working time
  • Monthly reimbursement of up to $50 for public transportation for the purpose of commuting to work

    • What will I be doing? As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

  • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
  • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
  • Schedule, assign daily work, lead pre-shift meetings, inform and train team members
  • Monitor, observe and assist in evaluating team member performance
  • Monitor lobby traffic and adjust staffing accordingly

    • What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline.

    • In addition, we look for the demonstration of the following key attributes :

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

    • What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

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