Associate Customer Success ManagerVirtualVocations • Baton Rouge, Louisiana, United States
Associate Customer Success Manager
VirtualVocations • Baton Rouge, Louisiana, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an Associate Customer Success Manager.
Key Responsibilities
Respond to customer inquiries via phone or email in a timely and professional manner
Assist with platform training to improve customer understanding and product utilization
Manage routine customer check-ins and health monitoring
Required Qualifications, Training, and Education
Associate's or Bachelor's degree in a relevant field or equivalent work experience preferred
1+ year of experience in customer support, account management, SaaS, or healthcare operations preferred
Experience working in home care or Medicaid-driven environments
Tech-savvy with a willingness to learn new systems quickly
Exposure to customer success tools such as ChurnZero, Gong, and / or Zendesk
[job_alerts.create_a_job]
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