Lead Director, Product Operations - MWB

Lead Director Of Product Operations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Hiring preference given to candidates residing in the eastern time zone.

The Lead Director of Product Operations will assume full ownership of Mental Well Being (MWB) products and capabilities following launch. This role is critical to ensuring sustained performance, operational excellence, and strategic alignment across the MWB portfolio. The Lead Director will lead post-implementation monitoring, drive cross-functional issue resolution, and oversee performance reporting through new and established governance forumsall while keeping the member experience front and center across both digital and non-digital touchpoints.

Key Responsibilities

• Product Ownership & Monitoring
• Transition ownership from Product Innovation leader during post-launch warranty period.
• Monitor end-to-end product performance across financial, utilization, and clinical outcomes.
• Identify and address operational, technical, and experience-related issues.
• Ensure member experience is prioritized across all aspects of the product journey.
• Cross-Functional Leadership
• Collaborate with Technology, Operations, Clinical, Finance, and Marketing teams to ensure aligned product execution and issue resolution.
• Serve as the central point of accountability for MWB product performance.
• Governance & Reporting
• Lead Performance Gate sessions to update stakeholders on product health and recommendations to maintain, invest, or sunset.
• Develop and maintain dashboards and reporting tools to track KPIs and outcomes.
• Team Building & Capability Management
• Build and lead a team to support ongoing product operations and capability evolution.
• Define roles and processes to ensure long-term sustainability and scalability of MWB solutions.

Required Skills and Qualifications

8+ years total work experience; 5+ years of experience in product management, operations, development or strategy within healthcare or a related field. Proven ability to lead cross-functional initiatives and drive performance improvements. Experience developing business cases to facilitate prioritization and investment decisions. Strong analytical skills and experience with financial, clinical, and utilization-based performance metrics. Executive presence and stakeholder management experience.

Preferred Skills and Qualifications

Experience building and scaling teams and processes; Product Operations experience at a health plan; Experience working in the Medicare Advantage and Medicaid space; Program and / or project management training or experience; Continuous improvement and growth mindset.

Education

Bachelor's degree required; advanced degree preferred (MBA, MPH, or related field) or equivalent work experience.

Travel

Up to 20%.

Pay Range

The typical pay range for this role is : $100,000.00 - $231,540.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

For more information, visit https : / / jobs.cvshealth.com / us / en / benefits

We anticipate the application window for this opening will close on : 12 / 31 / 2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.