Service Partner - Implementation Client Consultant

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

Under a minimal level of guidance and direction, provides customer service for the Paycor General Ledger product. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. The specialist will possess extensive knowledge of payroll, accounting, and general ledgers to maximize their business productivity, client satisfaction and ultimately retention.

Responsibilities

Works directly with Paycor’s clients to create and review a customized general ledger using Paycor’s software platform meeting high standards for timeliness and accuracy.

Proactively identifies opportunities to enhance clients' service experience

Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures

Identifies and implements opportunities for process improvements

Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

Serves as a mentor for less experienced teammates

Documents all interactions and uses the information to improve service

You will be required to work mandatory overtime during peak seasons to meet the demands of the business.

Qualifications

Four-year degree in Business Administration, Accounting, or equivalent work experience

Compensation

In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $17.00-28.00 / hr. This range includes base pay but does not consider other components that make up the total rewards

Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What's in it for you?

We value your well-being : We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.

We value your time : From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.

We value your development : Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.

We value your perspective : Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.

We value our communities : We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note : The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.