Business Analyst

Job Description

Job Description

We are searching for a Senior Business Analyst to support technology-driven improvements across business operations. This role partners with leaders to define requirements, deliver reporting and SaaS solutions, administer key applications (including Microsoft tenant basics), and drive adoption through training, communications, and vendor coordination.

Responsibilities

• Partner with business and operations leaders to identify needs, define requirements, and implement technology solutions that improve efficiency and service quality.
• Develop reporting and analytics solutions; support tools such as Power BI and SharePoint.
• Maintain project documentation, including process maps, user stories, and post-implementation summaries.
• Provide day-to-day functional administration of business applications (user access, activations / deactivations, group management) and support identity / SSO integrations.
• Serve as a key point of contact for Microsoft tenant environment administration and coordinate vendor-driven technical updates.
• Create and deliver end-user training (sessions, guides, job aids) to support adoption of new systems and enhancements.
• Draft and distribute formal technology communications; manage questions and escalate issues to the service desk or leadership as needed.
• Coordinate vendor management activities (e.g., external providers, mobile carriers) and assist with RFPs and solution evaluations.
• Act as a contact for certain service desk escalations and technology support needs.

Requirements