ServiceNow DeveloperPivotal Solutions Inc • Stockton, CA, United States

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ServiceNow Developer

Pivotal Solutions Inc • Stockton, CA, United States

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Service Now Administrator

This is a remote position.

Responsibilities

Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes / requests
Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Ensure appropriate tools and processes are in place to have a development / production environment that is reliable and reproducible
Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments

Project Management

Gather and document user and process requirements, functional requirements, and develop technical requirements

Develop workflow customizations, and support the Service transformation teams

Identify problems related to primary financial software and determine corrective action

Maintenance

Work with Service Desk and / or Application Support Specialists to troubleshoot complex problems and user issues

Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

Requirements

2+ years' experience in at least 2 of the following development using Java / J2EE, HTML, C# / C++ / C, Perl, Python, JavaScript / AJAX, or VB / .NET

2+ years' experience of hands-on in configuring Service Now

2+ years' in agile delivery methodologies

2+ years' experience with client / server and applications system architectures and migration

ITIL or Service Now certification

Experience in loading the data into ServiceNow using import sets

Experience in Integrating External Web services and SOAP based Web services, API and emails

Excellent written and verbal communication skills

Excellent analytical skills

Excellent project management and time-management skills

Strong problem-solving skills

Ability to present technical information in a way that non-technical management and staff will understand

Focus on quality and attention to detail

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