Client Success Manager

Client Success Manager

PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you!

As a CSM, you'll play a key role in retaining and growing client partnerships, serving as a trusted advisor and technical guide. You'll collaborate across teams to ensure smooth implementation, ongoing training, and proactive client engagement. Your work directly supports student success across campuses nationwide.

What You'll Do

• Own the health of client accountsdriving retention, satisfaction (CSAT and NPS), and advocacy
• Bridge implementation to launch by configuring platforms and training users
• Lead regular client meetings and health reviews
• Respond to client inquiries with enthusiasm and precision, exceeding SLAs
• Capture insights and feedback to support product enhancements
• Represent our brand at conferences, campus visits, and webinars
• Cultivate client champions for case studies and community engagement
• Maintain meticulous records in Salesforce and Vitally
• Embrace coaching and continuously deepen your product and industry knowledge
• Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption
• Proactively identify churn risk, and produce and execute success plans

Who You Are

Perks & Benefits

As the trusted leader in student and alumni lifecycle engagement, clinical and non-clinical experiential education and career readiness, PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes. With a combined focus on meaningful engagement and simplifying the complexities of clinical and non-clinical experiential learning, the company partners with institutions to prepare students for career success and beyond. Leveraging over 16 years of industry leadership and a dedicated team of over 100 professionals, PeopleGrove+CORE offers innovative software solutions to scale and optimize a wide range of programs. This includes mentorship, career readiness, competency tracking, and seamless student placement and progress monitoring in clinical settings. The platform is designed to meet the demands of programs of all sizes, from those with ten students to tens of thousands. At the center of our mission is the belief that career success is built on meaningful experiences and human connection. By pairing AI-powered tools with high-touch engagement, they empower institutions to personalize, streamline, and scale their efforts. This creates lasting value for students, alumni, and the communities they serve by anchoring the student journey in the power of experience, connection, and support.