Helpdesk Technician (Entry Level)

Harwood Lloyd LLP, based in Hackensack NJ is seeking a motivated and detail-oriented Entry-Level Helpdesk Technician to support the technology needs for Harwood Lloyd's employees (including remote attorneys). This role provides hands-on experience with PC hardware deployment, workstation setup, troubleshooting, and Microsoft-based systems in a professional legal environment. The ideal candidate is eager to learn, customer-service focused, and capable of supporting day-to-day IT operations.

ABOUT HARWOOD LLOYD

Harwood Lloyd, LLP is a full-service law firm that proudly serves regional and individual clients by offering the personal attention and service of a boutique firm with the experience and quality of a large national firm.

Today, our firm has grown to a roster of over 35 attorneys, each of whom has been carefully selected to ensure that we can meet the increasing demand for high levels of sophistication in every segment of the metropolitan area's expanding market. Harwood Lloyd's talent has been recognized by top publications in the legal industry, including US News - Best Lawyers in America "Best Law Firms," 201 Magazine's Top Lawyers, and Super Lawyers.

Our team shares the common goal of providing clients with high-quality customer service and excellent legal representation. We strive to create an environment where employees feel empowered to thrive personally and professionally.

HELPDESK TECHNICIAN

Key Responsibilities

• Deploy, configure, and maintain PC hardware, laptops, peripherals, and mobile devices
• Set up and provision new employee workstations, including hardware, software, and user access
• Provide first-level technical support for desktop, laptop, printer, and basic network issues
• Troubleshoot hardware, software, and connectivity problems in a timely and professional manner
• Support Microsoft platforms, including Windows OS, Microsoft 365, Outlook, Teams, and related applications
• Assist with system updates, patches, and routine maintenance
• Support basic security practices, including password resets, MFA setup, and endpoint security tools
• Maintain accurate inventory of IT equipment and assist with asset tracking
• Document issues, resolutions, and procedures as needed
• Escalate complex technical issues to senior IT staff or external vendors when appropriate
• Provide onsite support to attorneys and staff with a high level of professionalism and discretion

Required Qualifications

• Entry-level experience or coursework in Information Technology, Computer Science, or a related field
• Basic understanding of PC hardware, workstation setup, and troubleshooting
• Familiarity with Microsoft Windows operating systems and Microsoft 365 applications
• General understanding of IT security concepts and best practices
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Ability to lift, move, and carry equipment weighing approximately 5–10 pounds

Required Qualifications

• Entry-level experience or coursework in Information Technology, Computer Science, or a related field
• Basic understanding of PC hardware, workstation setup, and troubleshooting
• Familiarity with Microsoft Windows operating systems and Microsoft 365 applications
• General understanding of IT security concepts and best practices
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Ability to lift, move, and carry equipment weighing approximately 5–10 pounds

Work Environment & Physical Requirements

• Full-time, onsite position
• Requires moving, lifting, and setting up IT equipment (5–10 lbs.)
• Professional office environment

Why Join Us This position offers an excellent opportunity to gain hands-on IT experience within a collaborative law firm environment, with exposure to a wide range of technologies and opportunities for professional growth.