Talent.com
Technical Writer
Technical WriterConcord Servicing • Scottsdale, AZ, US
Technical Writer

Technical Writer

Concord Servicing • Scottsdale, AZ, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Concord sits at the center of the credit market ecosystem. We provide loan servicing, backup servicing, and capital markets administration for specialty finance lenders, institutional investors, and asset managers. Our clients include originators across fintech, solar, home improvement, equipment finance, and other specialty asset classes. When a lender needs a trusted partner to service their portfolio or a trustee needs real-time reporting, they call Concord.

About the Role

We are seeking a versatile and detail-oriented Technical Writer to join our Program Management Organization (PMO) in a shared services capacity, providing documentation and content support across multiple business functions.

This role is essential in capturing, documenting, and communicating the onboarding processes, features, and capabilities of our new servicing platform. The Technical Writer will develop and maintain detailed documentation and a centralized Knowledge Base (KB), ensuring that internal teams and client-facing groups have access to clear, accurate, and consistent information.

Reporting to the Program Management organization, this role supports enterprise-wide initiatives, ensures deliverables align with program governance standards, and contributes to the successful execution of product launches, platform rollouts, and both internal and external communications.

Responsibilities :

Documentation & Content Development

  • Partner with internal stakeholders and engineering teams to capture technical details and translate them into clear, accessible content for technical and non-technical audiences.
  • Support program milestones by delivering accurate documentation aligned with project phases, go-live events, and change initiatives.

Knowledge Base (KB) Management

  • Build, organize, and manage the Knowledge Base to serve as a single source of truth for internal users, clients, and partners.
  • Use analytics and user feedback to continuously improve KB usability and content relevance.

    • Program Management Alignment

  • Work closely with PMO leadership to ensure all documentation aligns with project governance frameworks and program-level deliverables.
  • Support program reporting needs by maintaining accurate document repositories, revision logs, and audit trails.

    • Requirements

  • Bachelor’s degree in Technical Writing, Communications, Information Systems, or a related field.
  • 3+ years of experience as a Technical Writer, preferably in the servicing, fintech, or financial services industry.
  • Demonstrated experience managing documentation and Knowledge Bases in tools.
  • Proven ability to work within Program or Project Management structures, aligning documentation with timelines, and governance.
  • Excellent written and verbal communication skills with an eye for detail, consistency, and clarity.
  • Ability to translate complex technical concepts into clear, actionable information for various audiences.

    • Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short-Term & Long-Term Disability
  • Wellness Resources
    • [job_alerts.create_a_job]

    Technical Writer • Scottsdale, AZ, US

    [internal_linking.similar_jobs]
    Delivery Driver - Sign Up and Start Earning

    Delivery Driver - Sign Up and Start Earning

    DoorDash • Carefree, AZ, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a var...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Compensated Surrogacy Opportunity - Make a Life Changing Impact and Earn $60,000+

    Compensated Surrogacy Opportunity - Make a Life Changing Impact and Earn $60,000+

    Newborn Advantage Surrogacy • Paradise Valley, AZ, US
    [job_card.full_time]
    Compensated Surrogacy Opportunity - Make a Life Changing Impact and Earn $60,000+.Newborn Advantage Surrogacy is seeking qualified women to become gestational surrogates and help intended parents g...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    AWS Technical Solutions Architect

    AWS Technical Solutions Architect

    Maricopa Community College District • Tempe, Arizona, United States
    [job_card.full_time] +1
    AWS Technical Solutions Architect.District Support Services Cntr.Summer Hours : Monday - Thursday, 7am-6pm.The Maricopa County Community College District is one of the largest community college syst...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Online Survey Participant : Work Remote and Earn Up To $25 Per Survey

    Online Survey Participant : Work Remote and Earn Up To $25 Per Survey

    Earn Haus • Paradise Valley, AZ, US
    [filters.remote]
    [job_card.full_time] +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Work from Home - Online Product Support (Entry Level)

    Work from Home - Online Product Support (Entry Level)

    GLOCPA • Maricopa, Arizona
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Dashers - Sign Up and Start Earning

    Dashers - Sign Up and Start Earning

    Doordash • Maricopa, Arizona, US
    [job_card.full_time] +1
    Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. DoorDash is the #1 category leader in food delivery, food pickup, and...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Sr Medical Writer - Medical Device + Regulatory Documents - Remote Based

    Sr Medical Writer - Medical Device + Regulatory Documents - Remote Based

    Syneos Health / inVentiv Health Commercial LLC • Phoenix, Arizona, United States
    [filters.remote]
    [job_card.full_time]
    Sr Medical Writer - Medical Device + Regulatory Documents - Remote Based.Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.We...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Lead Technical Writer

    Lead Technical Writer

    Sonovision • Phoenix, AZ, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Want to know the secret behind our company's success?.At Sonovision, we are always exploring new ways to reach our goals. We explore areas outside of our comfort zone and push the boundaries to achi...[show_more]
    [last_updated.last_updated_variable_days]
    Entry Level Customer Success Opportunity

    Entry Level Customer Success Opportunity

    Year Up United • Paradise Valley, AZ, US
    [job_card.full_time]
    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and / or job placement services, and persona...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Grants Specialist / Federal Grant Writer / Grant Writing

    Senior Grants Specialist / Federal Grant Writer / Grant Writing

    Kim Joyce & Associates, LLC • Scottsdale, Arizona, US
    [job_card.full_time] +1
    Job Description Job Description Description : Position : Senior Grants Specialist / Federal Grant Writer / Grant Writing Job Type : Full Time (Need not apply if you want Part-Time or 1099 Contractor ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Test Products from Home – $25-$45 / hr + Freebies

    Test Products from Home – $25-$45 / hr + Freebies

    OCPA • Paradise Valley, Arizona, us
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Entry Level Management (Avg 1st Year $75,000-$105,000)

    Entry Level Management (Avg 1st Year $75,000-$105,000)

    Globe Life Carder • Carefree, Arizona
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are seeking dedicated individuals to join our team as a Manager in Training.In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    TurboTax Customer Support Agent - Remote ($24 per hour plus Bonus)

    TurboTax Customer Support Agent - Remote ($24 per hour plus Bonus)

    TurboTax • Maricopa, Arizona
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Paradise Valley, Arizona
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    TurboTax Product Expert

    TurboTax Product Expert

    Intuit - TurboTax • Carefree, AZ, US
    [job_card.full_time]
    Join TurboTax as a TurboTax Product Expert and be the friendly face our customers rely on during tax season.We're looking for individuals with excellent communication skills and a passion for assis...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Licensed Practical Nurses Needed -All Shifts Needed

    Licensed Practical Nurses Needed -All Shifts Needed

    Aveanna Healthcare • Paradise Valley, AZ, US
    [job_card.full_time] +1
    Join a Company That Puts People First!.Licensed Practical Nurse – LPN.We are one of the largest private duty nursing companies in the nation and growing! At Aveanna, we’re proud to foster a workpla...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    •Speech-Language Pathology Assistant (SLPA) - Home Health

    •Speech-Language Pathology Assistant (SLPA) - Home Health

    PLACES YOU'LL GO THERAPY • Maricopa, Arizona, US
    [job_card.full_time]
    Job Description Job Description Therapist-Led, Therapist-Focused As a therapist-owned company, we are built on firsthand understanding of the clinical world. Our leadership knows the realities of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Software Technical Support Engineer (MFT / B2Bi)

    Software Technical Support Engineer (MFT / B2Bi)

    Axway • Scottsdale, Arizona, United States
    [job_card.full_time]
    Software Technical Support Engineer (MFT / B2Bi).Customer Support Technical Engineer (MFT / B2Bi).Must be legally authorized to work in the U. No visa sponsorship or relocation assistance is available.W...[show_more]
    [last_updated.last_updated_30] • [promoted]