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User Support Specialist
User Support SpecialistTekton • Grand Rapids, MI, US
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User Support Specialist

User Support Specialist

Tekton • Grand Rapids, MI, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.

Responsibilities

  • Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases
  • Review and process tool warranty requests
  • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
  • Help troubleshoot issues users may experience on Tekton.com
  • Contribute to making Tekton.com an exceptional experience for end users
  • Review and process orders and payments

Indicators of a good match for this role

  • You are aligned with Tekton’s philosophy, ways of thinking, and work style
  • You are authentic, helpful, and personable
  • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once
  • You are able to use good judgment when resolving issues with end users or other parties
  • You have exceptional values, including honesty, integrity, and empathy
  • You have excellent communication skills

    • Baseline qualifications

  • Knowledge of hand tools and their applications
  • Experience in customer service, data management, or related fields
  • Eligible to work in the United States without visa sponsorship

    • Pay range

  • $50,000 - $65,000 per year

    • Benefits package

  • Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.

    • Location and hours

  • This is a full-time salaried position located in Grand Rapids, Michigan.

    • Direct supervisor

  • Head of User Services

    • How to apply

  • https : / / apply.tekton.com / tekton / form / EmploymentApplication1 / formperma / YT - 8eSRz3lf1TUGLMqNpbRmga -Xq1DYkB3hdITgkCGM

    • About the department

  • The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.
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