Customer Service Manager

Introduction

At RPS, we don’t just embrace bold ideas, we make them happen. We’re a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible. Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You’ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you’re trusted to do your best work and encouraged to keep learning along the way.

Overview

We are seeking a  Customer Service Manager  to join our dynamic team at RPS. This role is pivotal in ensuring exceptional service delivery to our clients while managing and developing a team of Account Supervisors. The ideal candidate will have strong leadership skills, a customer-focused mindset, and the ability to resolve complex service issues effectively.

How you'll make an impact

• Team Leadership :  Manage and oversee a team of Account Supervisors, ensuring they are equipped to deliver high-quality service.
• Auditing & Accounts Receivable :  Oversee auditing processes and ensure accuracy in accounts receivable, including monitoring outstanding balances and collaborating with internal teams to resolve discrepancies.
• Policy Development :  Collaborate with senior staff to develop and implement policies and procedures that enhance operational efficiency.
• Customer Service :  Provide exceptional service to a variety of customers both over the phone and in person, handling inquiries and resolving issues.
• Problem Solving :  Address and resolve the most complex customer problems and inquiries, offering product expertise and advice to staff and clients.
• Technical Issue Resolution :  Research, analyze, and resolve customer-specific technical issues with limited precedent, ensuring client satisfaction.
• Staff Management :  Manage assigned staff, fostering a collaborative and productive work environment.

About You

Required : Bachelor's degree and 7 years of related experience required.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve :

Other benefits include :

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.