Construction Servicing Manager

Construction Servicing Manager

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner / buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Construction Servicing Manager manages the administration and servicing of One-Time Close Construction "OTC" Loans from post-closing through final draw and conversion to permanent financing. This role ensures smooth coordination between borrowers, builders, loan officers, and third-party builder software platforms. This role also identifies potential risks in the portfolio to OTC Management.

Compensation

This role is an exempt position with a Targeted Salary Range of $100,000 to $125,000 annually. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.

Essential Functions

• Provide support and guidance to the Construction Servicing staff for daily operations and mentoring for long term development.
• Responsible for monitoring construction progress and overseeing all loan disbursement requests, draw schedules and lien waivers and identify potential delays, cost overruns or compliance issues.
• Manage interest billings, including monitoring timeliness of interest payments.
• Monitor and maintain accurate records of insurance policies including builders' risk, homeowner policies and general liability coverage.
• Perform risk assessments for the Construction Servicing portfolio on an ongoing basis and participate in OTC Risk Management strategies.
• Assist in producing accurate reporting for all aspects of Construction Servicing.
• Ensure Construction Servicing Staff maintains and ensures compliance with Construction Lending Guidelines and industry regulatory requirements.
• Manage and monitor servicing performance standards, service deliverables, and productivity benchmarks including pipeline management, turn time, and customer satisfaction.
• Meet all QC and Audit benchmarks monitoring monthly quality and compliance reports to identify issues and trends and work with appropriate personnel to remediate.
• Develop and implement action plans to reduce error and mitigate risk and ensure adherence to corporate internal control standards.
• Develop and implement procedural changes to improve efficiency and productivity in line with the Construction Lending Department objectives and standards.
• Handle internal and external inquiries from borrowers, builders, loan officers, and other parties to the transaction.
• Ensure proper safeguarding of confidential and proprietary information of consumers and other protected information under the Company's Information Security Policy.
• Unless properly licensed under the SAFE Act or applicable state laws, and the duties of the position so require, the incumbent will not perform such tasks as taking mortgage applications, offering or negotiating rates or terms of a mortgage loan with the consumer, soliciting, arranging or finding mortgage loans, or counseling consumers about residential mortgage loan rates or terms, as those actions may be defined by applicable laws and regulations.
• Other job duties as assigned.

Qualifications

Supervision

Job Scope : Manages a single program, work unit, small department, or multiple program segments

Complexity : Problems encountered are limited to area / unit and are varied and require investigation, analysis, and review of professional / organizational standards; general precedents may exist to guide resolution

Impact : Decisions and actions have a direct impact on the outcomes of the department, projects, and programs

Interaction / Supervision : Generally, manages staff with direct reports; responsible for complete oversight of people management of the area, including staffing, hiring, termination, and discipline, sets performance standards, evaluates staff, and makes pay decisions; accountable for staff development and training, etc.

Requirements

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.