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Retail Security Officer
Retail Security OfficerRoss Stores, Inc. • San Bernardino, CA, United States
Retail Security Officer

Retail Security Officer

Ross Stores, Inc. • San Bernardino, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Join a vibrant team that values growth and development! At Ross, a top off-price retail chain, we are seeking dedicated individuals to uphold our commitment to offering high-quality brands and trendy merchandise at unbeatable prices. Experience an exciting workplace culture that emphasizes :

  • Success : We are a driven team focused on continuous improvement and learning.
  • Career Growth : We are committed to nurturing talent, as your success fuels our collective progress.
  • Teamwork : Work together to address challenges and implement innovative solutions.
  • Diversity, Equality & Inclusion : We celebrate the unique backgrounds and ideas of all team members and customers, strengthening our community-oriented business.

With over 2,200 locations and $20.4 billion in revenue for 2023, Ross is a Fortune 500 company dedicated to creating an inclusive workplace that promotes continuous learning and development.

General Purpose

The Retail Security Officer plays a crucial role in ensuring a safe and secure environment for associates and customers alike. Your responsibilities will include greeting customers with a smile while maintaining a visible presence at store entrances and exits, actively preventing theft and fraud while faithfully supporting Ross's values. You will monitor the sales floor to identify potential theft indicators and work closely with store leadership to implement effective loss prevention strategies.

Essential Functions

  • Ensuring Safety and Security : Prioritize safety in all actions, maintaining a strong presence to deter theft and create a secure shopping environment.
  • Customer Engagement : Provide outstanding customer service by warmly greeting shoppers, addressing inquiries, and treating everyone with courtesy and respect.
  • Brand Representation : Always embody the company’s brand and adhere to the professional dress code.
  • Theft and Fraud Mitigation : Recognize suspicious behaviors, document theft indicators, and communicate effectively with store leadership.
  • Reducing Operational Loss : Train staff on loss prevention protocols and ensure accurate adherence to checkout procedures.

    • Competencies

  • Work Process Management
  • Business Insight
  • Planning, Alignment & Prioritization
  • Talent Development
  • Collaboration
  • Leading by Example
  • Effective Communication
  • Accountability & Execution

    • Qualifications and Skills

  • High School diploma or equivalent required; AA degree preferred.
  • One year of supervisory experience in retail preferred.
  • Experience in loss prevention or security training preferred.
  • An active security guard license is preferred.
  • Ability to excel in a fast-paced environment and strong communication skills.
  • Proficiency in building rapport with colleagues and providing excellent customer service.
  • Adept at conflict resolution.
  • Must comply with all applicable laws and regulations related to security roles, including background checks and screenings.

    • Physical Requirements

  • Consistent regular attendance.
  • Ability to spend 100% of working hours on your feet, moving throughout the store.
  • Must be capable of lifting objects over 25 lbs.
  • Frequent bending, stooping, and crouching may be necessary.

    • Note : This job description outlines the primary responsibilities and requirements for this role. Not all duties are included and may change at management’s discretion. Ross is an equal opportunity employer dedicated to diversity and inclusion. The base pay range for this position is $17.00 to $17.50, based on experience and qualifications.

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    Retail Security Officer • San Bernardino, CA, United States

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