Deployment Engineer (SaaS)

Deployment Engineer (SaaS)

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The Deployment Engineer installs and configures hardware, Tyler software, and 3rd party software remotely. Installs and configures interfaces between Tyler Software and other applications. Troubleshoots issues of moderate difficulty that arise during these installation processes. Responsibilities

• Performs remote installation services for new and existing clients in accordance with the service work order.
• Installs and configures applications which run on a variety of server operating systems such as Microsoft Windows, UNIX, and Linux
• Installs and configures databases which include Microsoft SQL Server
• Installs and configures web servers and deploy web products to clients.
• Installs, configures, and tests all components to the expected revisions and performance standards
• Provides technical training to clients regarding software installation procedures as needed
• Consults with other departments during various phases of sales and implementation processes to ensure that the correct hardware and 3rd party software are ordered and delivered during the correct phase.
• Documents results of service work performed for use by internal staff.
• Position may require off-hours coverage based on customer demand.
• Troubleshoot and ensure the validity of the architectural solutions.
• Contributes to company knowledge library.
• Follows documented Tyler Technologies policies and procedures.
• Escalates to senior team members and department members if situation is beyond ability and additional assistance is needed
• Write and maintain documentation in standard repositories.
• Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.
• Be involved in the maintaining, implementation, and growth of the cloud infrastructure.
• Partners with product dev teams to troubleshoot and maintain scalable services.
• Stay current with new technology options and vendor products.
• Proactively using monitoring tools and insights within our SaaS environment.
• Become a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the client.
• Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
• Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks while working independently.
• Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.

Location

Billings, Montana | Lakewood, Colorado | Lubbock, Texas

Travel

0-5%

Qualifications