VP, Digital Product - North America

This Vice President, Digital Product role is responsible for driving digital growth across the company’s North American remittance business by creating, delivering, and managing a corridor-driven product roadmap. This leader owns the end-to-end digital experience for sender, including digital wallet capabilities, and is accountable for increasing transaction volume, revenue and customer lifetime value across priority corridors.

The role requires deep understanding of North American customer behaviors and the ability to translate corridor level insights into differentiated digital product experiences that drive repeat usage and long-term engagement.

Primary Responsibilities

·Own the North American digital product roadmap with explicit accountability for corridor level growth and profitability.

·Define and scale digital wallet strategy as a core component of the North American product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement.

·Prioritize features that increase frequency, retention, and lifetime value by corridor.

·Partner with regional business leaders to align go-to-market strategies to drive revenue, transactions and customer retention.

·Continuously assess corridor and wallet performance to dynamically adjust roadmap priorities.

·Drive wallet adoption, activation and repeat usage across North America.

·Establish corridor-level and wallet specific KPIs to define product contribution to digital growth.

·Optimize digital funnels from customer registration/login to transaction.

·Lead cross-functional delivery of key initiatives.

·Localize and optimize the global platform capabilities to specifically serve the needs of the North America customer.

·Serve as the primary NA product leader representing corridor and wallet priorities in global forums.

·Own the end-to-end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease.

·Partner with compliance and risk teams to ensure features comply with US and Canadian regulations.

·Ensure risk controls, fraud prevention and transaction monitoring are properly embedded into product design.

·Collaborate with operations to minimize customer support issues.

·Lead and develop a North America focused product team responsible for regional product performance.

·Communicate progress, performance and trade-offs clearly to executive stakeholders.

Role Requirements

·12+ years of experience in consumer facing product strategy, development, and management. A background in payments preferred.

·Proven success scaling digital wallet solutions in North America.

·Strong background in fintech, payments, remittances, or regulated financial services.

·Impeccable understanding of data and metrics, exercising high quality, data driven decisioning.

·Strong collaboration skills. Ability to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that engage our global customers.

·Experience building high performing teams. Proven success developing, coaching, and mentoring diverse talent, and serving as a role model across global cross functional teams.

·Excellent verbal, written and presentation skills.

Salary

The base salary range is $250,000-$300,000 per year, total on target compensation includes a base salary plus short-term and long-term incentives that align with individual and company performance.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

·Flexible Time off

·Medical, Dental and Life Insurance

·Tuition Assistance Program

·Parental Leave

·One day volunteer time off

·$0 Money Transfer Fee Discount Code – Quarterly

·Recognition Program “Game Changers”

·Employee Discount Program

·Global Adoption Assistance

·Global Scholarship Awards Program

·4% Western Union Contribution to 401K

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date: