Customer Service Specialist / Expeditor

Summary / Objective

Grill Service Team Member will be the face and support of the S Grill. This position will provide exceptional and accurate guest service to the S Grill.

Duties and Responsibilities

Answering S Grill phone, taking accurate orders.

Ensure accurate orders over phone, walk ins, platforms.

Deliver outstanding guest service

Follow through on all guest orders, questions, requests and resolve concerns as needed

Follow and comply with all applicable procedures and regulations, including Weights and Measures, FDA, health and sanitation, Department of Labor, ADA, HAACP, OSHA and safe work practices.

Sanitize all equipment in a safe and proper manner

Report equipment issues to Store Leadership

Keep all cases and shelves clean, well-stocked and properly rotated

Replenish order guides, menus as needed

Leadership may assign other duties, not listed here.

Knowledge, skills and abilities

Ability to work independently and meet deadlines

Ability to prioritize tasks

Ability to handle stressful situations

Values diversity

Ability to perform physical requirements of position

Proper handling of knives and cutting equipment

Ability to work well with others

Strong verbal and written communication

Ability to inspect product for quality and freshness

Able to work flexible schedule based on needs of store including nights, weekends and holidays

Qualifications

2+ years or more experience in a deli and or bakery department

Guest Service focused

Food Handler permit

Working Conditions

Walking, standing, bending and stooping for 8-10 hours a day

Push, pull up to 50lbs

Mental and physical dexterity

Ability to climb ladders

Iteration of duties

Ability to taste, smell, feel and visually inspect food

Unassisted lifting up to 50lbs or more

Work in varying temperatures

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