Workers Compensation Centralized Scheduling Representative

Join Ivy Rehab's Dedicated Team

Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description

Work Comp Centralized Scheduling Representatives are energetic individuals with excellent customer service skills. Their responsibility is to respond to incoming calls from referral sources and patients, gather registration information and schedule appointments. Additionally, Work Comp Centralized Scheduling Representatives are responsible for answering questions and inquiries, providing information about our services, and handling positive and negative feedback. Work Comp Centralized Scheduling Representatives report to the Centralized Scheduling Manager.

This position falls under the Workers' Compensation Department and is dedicated to supporting functions related to work-related injury claims, compliance, and case management.

Your Responsibilities Will Include:

• Answering phone calls from prospective, current, and past patients professionally and responding to their inquiries.
• Researching required information using available resources.
• Identifying, escalating priority issues and reporting to high-level management.
• Routing inbound calls to the appropriate clinics/personnel.
• Following up complicated customer calls, when required.
• Completing call notes and call reports as necessary.
• Obtaining and evaluating all relevant data.
• Managing administration, communicating, and coordinating with internal departments.
• Other duties as assigned.

To Excel in This Role, You Should Possess:

• High school diploma or equivalent.
• 1 year+ of experience with Workers Compensation insurance in a healthcare environment required; experience with outpatient therapy preferred.
• 3-5 years administrative/office experience.
• Open availability, Monday through Friday 7:30 am to 6:00 pm.
• Strong customer service experience.
• Excellent communication skills.
• Proficient in Raintree EMR.
• Proficient in Microsoft Applications.
• Ability to work in a fast-paced environment.

We Welcome You To Apply If You Hold The Following Attributes:

• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.
• Self-motivated and ability to display initiative.
• Maintain proper and professional telephone voice and utilize proper telephone etiquette.

Why Choose Ivy?

• Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
• Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans and paid holidays.
• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Compensation ranges up to an hourly rate of $23.00 based on experience.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.