Senior Director, Professional Services Consulting - Cross Functional

Sr. Director, Professional Services Consulting Cross Functional

Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills and grow new ones with colleagues who have deep expertise in health and technology. Merative provides data, analytics, and software for the health industry. Our clients include providers, health plans, employers, life sciences companies, and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health.

At Truven by Merative, we deliver end-to-end analytics and data solutions that empower organizations to improve population health, enhance healthcare program performance, and drive smarter decision-making. We turn complex data into clear insights that make a real difference. Our mission is simple : help clients improve healthcare quality and access while controlling costs. We do this by delivering market-leading performance improvement solutions grounded in data integrity, empirical evidence, and trusted advisory.

Truven is seeking a skilled and passionate Sr. Director, Professional Services Consulting Cross Functional to serve as a strategic leader responsible for managing the analytic support functions of our healthcare analytics and consulting team. This includes onboarding, training, and base analytic support (client success managers, reporting specialists) across our book of business using a combination of onshore and offshore resources, as well as driving process improvement activities. If you're excited about meaningful work, energized by big challenges, and comfortable rolling up your sleeves with a team that values rigor, integrity, and impactwe'd love to hear from you.

How You Will Contribute :

Serve as a strategic leader and trusted advisor within the organization, partnering with senior leadership and cross-functional teams to align analytic and client success operations with business goals and client success.

Oversee the analytic support operations across the healthcare analytics and consulting team, ensuring consistent, high-quality service delivery across the client portfolio. Set clear goals and objectives, provide guidance, and evaluate performance while fostering a culture of excellence, collaboration, and continuous improvement.

Design and manage onboarding for new team members.

Design, create documentation, and lead all product training initiatives for internal staff and client contacts; ensure alignment with client expectations and analytic standards.

Effectively manage a blended team of onshore and offshore resources, optimizing capabilities and skillsets to flexibly meet business needs and client demands.

Develop and maintain best practices for analytic reporting support, ensuring consistency, accuracy, and efficient delivery of user support.

Identify, implement, and support process improvements across the business. Collaborate with cross-functional teams to enhance productivity, scalability, and quality of deliverables.

About You

You are a seasoned leader with a passion for transforming healthcare through data-driven insights and operational excellence. You bring a unique blend of strategic vision, hands-on execution, and people leadership to drive scalable, high-impact solutions across complex organizations.

What You Will Bring :

Bachelor's degree in a relevant field (e.g., Business, Healthcare Administration, Data Analytics); advanced degree (MBA, MPH, MHA, or similar) preferred.

10+ years of progressive experience in healthcare analytics, consulting, or client success, with at least 5 years in a senior leadership role managing cross-functional teams.

Strong leadership and management skills, with the proven ability to manage large cross-functional teams and influence change at a strategic level.

Ability to work independently and make decisions under pressure.

Strong communication and presentation skills, with experience working with internal and external stakeholders at all levels.

Ability to travel up to 25% as needed for client engagements and team collaboration.

What We Offer

A team connected by a bigger purpose Truven offers a unique opportunity to be part of a mission-driven organization, dedicated to transforming healthcare through trusted analytics and data-driven solutions.

A culture rooted in collaboration and kindness We believe great work starts with mutual respect and genuine teamwork. It's not just about what you achieveit's about how you get there. We know that solving big, complex challenges is easier (and more fun) when you're surrounded by smart, motivated people who support each other and work toward common goals.

A place to build and grow your career We believe that learning never stops, curiosity should be celebrated, and every challenge is a chance to grow. Here, you won't just build skillsyou'll build a career that evolves with you.

A total rewards package that reflects our values We believe in taking care of our people and their families, so they can bring their best selves to work. We provide a comprehensive and competitive benefits package, annual bonus plan, paid time off, remote work flexibility, and more.

If you're inspired by the opportunity to use data and analytics to drive real change in healthcare, Truven offers a chance to do just that. Here, your work will help clients make informed decisions that improve care, reduce costs, and support healthier communitieslocally and globally. Join us and be part of a team that's redefining what's possible in healthcare through insight, integrity, and innovation.

Compensation : The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate's experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.

Min Max : $196,000.00 - $294,000.00 (USD)

Benefits : The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees' health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.

• Remote first / work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Paid leave benefits
• Health, dental, and vision insurance
• 401k retirement savings plan
• Infertility benefits
• Tuition reimbursement, life insurance, EAP and more!

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.

Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.