Customer Support Quality Assurance Coordinator

Location : Temecula CA

Compensation : $21-$24 / hr commensurate with experience

About Tourmaline Enterprises

For over 27 years Tourmaline Enterprises has been a trusted partner to manufacturing and packaging teams worldwide providing reliable industrial inkjet printing systems for coding and marking production lines. Our solutions help clients meet their production needs for lot numbers barcodes expiration dates logos and morebacked by responsive U.S.-based support and a team committed to accountability transparency and results.

With a global reach across 10 countries and 500 clients we take pride in combining cutting-edge print solutions with personal expert guidance to help production teams and distributors succeed.

The Opportunity

We are seeking a Customer Support / Quality Assurance Coordinator to ensure customers receive timely accurate and empathetic assistance with their equipment orders and service needswhile maintaining the highest level of quality and accuracy in every shipment that leaves our facility.

This role bridges customer support and operational quality acting as both the first line of communication for customers and the final set of eyes before products ship out . Youll play a key role in customer satisfaction error prevention and continuous improvement within our order fulfillment process.

What Youll Own

• Serve as the first point of contact for customer inquiries via phone email and ticketing system.
• Troubleshoot common issues and escalate complex cases to Operations or Service as needed.
• Coordinate with Inside Sales for ink reorders customer follow-ups and order tracking updates.
• Maintain the customer support inbox and ensure timely accurate communication.
• Review and verify all outbound shipments prior to leaving the warehouse ensuring accuracy of contents labeling and documentation .
• Partner with the Shipping Coordinator to double-check orders for accuracy completeness and correct configuration.
• Track and report recurring shipping or product issues to Operations for root-cause analysis and process improvement.
• Maintain and update the support knowledge base including FAQs and troubleshooting documentation.

What Success Looks Like

Requirements

What Were Looking For

Why Join Tourmaline Enterprises

Compensation & Benefits

How to Apply

If youre detail-oriented customer-focused and thrive on ensuring things are done right the first time wed love to hear from you. Apply today and grow with a trusted industry leader.

Please include a short (13 minute) video to explaining why you want to join Tourmaline Enterprises what you bring to the role and why you believe youre a great fit.

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Tourmaline Enterprises recognizes that a diverse staff reflective of our community is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race color religion age national origin gender gender identity sexual orientation or disability and actively foster inclusion in all forms both within our company and across interactions with clients candidates and partners.

Salary Description

$21-$24 / hr commensurate with experience

Required Experience :

IC

Key Skills

Quality Assurance,FDA Regulations,Data Collection,Food Industry,ICH Q7,ISO 9001,Hospice Care,Food Processing,Quality Management,cGMP,QA / QC,HACCP

Employment Type : Hourly

Experience : years

Vacancy : 1

Monthly Salary Salary : 21 - 24