Client Success Operations AssociateVirtualVocations • Fort Myers, Florida, United States
Client Success Operations Associate
VirtualVocations • Fort Myers, Florida, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Client Success Operations Associate to provide support for hospitality and e-commerce customers.
Key Responsibilities
Respond to a high volume of customer inquiries with empathy and professionalism
Troubleshoot technical issues and escalate complex problems to Engineering
Maintain quality responses while solving approximately 25 tickets per day
Required Qualifications
2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred)
Experience using Zendesk for customer support management
Familiarity with Jira, DataDog, and browser developer tools
Ability to self-prioritize in a high-volume support environment
Background in hospitality or hotel technology is a plus
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Client Associate • Fort Myers, Florida, United States
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