Senior Project Manager

Senior Project Manager SaaS Customer Implementations

Brightree is a wholly owned subsidiary of ResMed (NYSE : RMD, ASX : RMD).

When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software.

The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day.

The primary role of the Senior Project Manager SaaS Customer Implementations is to lead large-scale, customer-facing SaaS implementation projects from initiation through go-live and stabilization, ensuring successful deployments that deliver measurable value and high customer satisfaction. This role orchestrates complex, multi-workstream projects, manages financials and risks, and partners with customers, internal teams, and third-party vendors for seamless, high-quality implementations.

Responsibilities

• Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live.
• Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts.
• Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization.
• Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations.
• Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations.
• Facilitate customer workshops, requirements sessions, status reviews, and executive updates.
• Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget.
• Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting.
• Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness.
• Own project financials, including budgeting, forecasting, burn rate analysis, and revenue / margin protection.
• Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations.
• Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies.
• Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes.
• Champion delivery excellence, customer value realization, and scalable implementation practices.
• Approximately 25% travel to customer sites, Brightree offices, or industry events within the United States.

Qualifications and Experience

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package : comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is : $112,000 - $143,000

For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.