Warranty Clerk

Warranty Clerk

Allstate Peterbilt Group is dedicated to serving the Medium and Heavy Duty Truck Industry throughout the Upper Midwest. From the beginning of the truck purchase process, through the warranty repairs and on-going vehicle maintenance, our team of dedicated and highly skilled professionals work diligently to keep our customers trucks on the road running smoothly.

Warranty Administrator Responsibilities :

• Close repair orders and process claims using manufacturers approved procedures.
• Provide timely processing of all claims to ensure speedy resolution and payment.
• Provide direction to technicians on repair order write-ups to ensure required information is provided.
• Inform service personnel of any manufacturer changes in warranty processing procedures requirements.
• Track all outstanding claims and provide follow-up as needed to ensure speedy payment.
• Monitor and organize all warrantable failed parts in a controlled location. Ship parts to manufacturers as requested and dispose of non-requested parts on a regular basis.
• Reconcile warranty payments with ledger entries monthly.
• Investigate all rejected claims and resubmit within manufacturer's guidelines.
• Maintain and retain all warranty documentation as per manufacturer's guidelines.
• Contact manufacturer's representatives as needed to process claims and address customers concerns.
• Prepare monthly warranty receivable reports.
• Explain warranty coverage to new and existing customers to ensure understanding of covered and noncovered components and procedures.
• Other projects per manager request.

Warranty Administrator Qualifications :

Warranty Administrator Benefits Include :

Allstate Peterbilt Group is an Equal Opportunity, Affirmative Action, Minority, Female, Veteran, and Disability employer. The company is also a drug-free workplace; candidates are required to pass a drug test before beginning employment.